Field Service Technician

About the Role

As a Field Service Technician, you will serve as a critical technical expert responsible for ensuring the seamless operation of essential commercial kitchen and building systems. You will enjoy autonomy in the field, utilizing your diagnostic skills to resolve complex equipment issues and maintain high performance standards across a local service territory.

Responsibilities

• Diagnose, repair, and perform preventative maintenance on a wide range of commercial kitchen, refrigeration, and HVAC systems.
• Execute timely repairs to meet service level agreements and minimize operational downtime for clients.
• Collaborate with technical support teams and manufacturers to identify parts and resolve complex equipment failures.
• Maintain precise documentation of all service activities, including work orders, inventory management, and time reporting.
• Ensure all service vehicle equipment and tools are organized and ready for efficient field operations.
• Adhere strictly to safety protocols and accident prevention procedures during all installation and repair tasks.
• Participate in ongoing technical training to stay current with evolving industry equipment and diagnostic technologies.

Qualifications

Required Skills

• 5+ years of hands-on experience in commercial facility maintenance, HVAC, or kitchen equipment repair.
• EPA Universal Certification for handling refrigerants.
• Strong mechanical aptitude with the ability to interpret complex diagrams and schematics.
• Valid driver’s license with a clean driving record and the ability to operate service vehicles safely.
• Proficiency in mobile service applications and basic office software for reporting.

Preferred Skills

• Technical trade school education or equivalent specialized certification.
• Experience with electrical systems, mechanical power transmission, or process controls.
• Demonstrated ability to work independently as a self-starter in a fast-paced environment.
• Excellent communication skills with a focus on delivering high-quality customer service.