Field Service Technician

Position: Field Service Executive
Job Type: Full-Time
Department: Service & Technical Support
Work Location: Field-Based / Client Locations

About the Role:

Yes Yes Technologies is looking for a Field Service Executive to provide on-site technical support and service to customers. The candidate will be responsible for visiting client locations, understanding service requirements, troubleshooting technical issues, performing installations and maintenance, and ensuring customer satisfaction.

Key Responsibilities:

• Visit customer/client locations for installation, servicing, maintenance, and troubleshooting.
• Diagnose and resolve technical issues at customer sites.
• Install, configure, test, and commission company products/equipment.
• Perform preventive and corrective maintenance as required.
• Attend customer complaints and service requests within the assigned timeline.
• Explain basic product/equipment usage and operating procedures to customers.
• Maintain proper records of service visits, repairs, installations, and spare parts used.
• Coordinate with the internal technical/service team for complex issues.
• Escalate unresolved technical problems to the appropriate team.
• Ensure tools, equipment, and spare parts required for field service are available.
• Follow company safety procedures and service standards.
• Build and maintain good relationships with customers.
• Submit daily/weekly service reports to the reporting manager.

Required Skills:

• Basic knowledge of electrical/electronic/mechanical systems or relevant technical products.
• Good troubleshooting and problem-solving skills.
• Ability to understand technical instructions and manuals.
• Good communication and customer-handling skills.
• Willingness to travel to customer locations.
• Ability to work independently in field environments.
• Basic computer knowledge, including MS Office and service reporting systems.
• Good time-management and coordination skills.

Educational Qualification:

• Diploma / ITI / B.E. / B.Tech in Electrical, Electronics, Mechanical, or a related technical field.
• Freshers with relevant technical knowledge may also be considered.

Experience:

• Freshers to 2 years of experience in field service, technical support, installation, maintenance, or a related role.
• Candidates with experience in customer-site service will be preferred.

Key Competencies:

• Technical troubleshooting
• Customer service
• Communication skills
• Problem-solving
• Time management
• Field coordination
• Teamwork
• Willingness to travel

Additional Requirements:

• Valid driving licence preferred.
• Willingness to travel within the assigned territory.
• Candidates should be comfortable working at different customer locations.
• Two-wheeler may be preferred depending on the assigned territory.

Reporting To:

Service Manager / Service Head.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person