Field Service Technician

• Responds to customer technical inquiries and difficulties by telephone with a detailed working knowledge of Davis-Standard control systems and our in-house service computer systems.
• Promotes and performs paid service calls, resolves all related problems; and trains customer personnel. General knowledge in troubleshooting mechanical systems.
• Submits in a timely manner accruals written reports including all service work done, follow up action required, and submits to the customer or approval.
• Keeps accurate records of travel and living expenses in accordance with company policy. Plans and submits reports in a timely manner as directed by Service Manager, makes timely and cost-effective travel plans.
• Responsible for maintaining positive sales-oriented relations with all OEM customers and end users within the various departments of Davis-Standard.
• Insures that replacement parts are properly expedited to meet the needs of the customer.
• Insures that the terms and conditions of sale applied to service are met.
• Works closely with Davis-Standard sales force in developing sales leads for new equipment.
• Works on and completes administrative projects as directed.

Qualifications and Experience:

• Ability to travel, up to 100% of the time.
• 3-5 years of experience in the field, or related experience.
• High School or Technical school diploma
• Experience with Microsoft Excel, and ERP systems (Epicor preferred)
• Ability to troubleshoot extrusion systems

Experience

Preferred

• Assembly and mechanical problem solving
• 5 year(s): Reading blue prints and schematics
• 5 year(s): Assembly and mechanical aptitude

Education

Required

• High School or better in Other

Preferred

• Technical/other training or better

Skills

Required

• Communication
• Document Use
• Honesty and integrity
• Multi-cultural Sensitivity and Awareness
• Professionalism
• Self-motivated

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Financial: Inspired to perform well by monetary reimbursement
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.