Field Service Technician

Field Service Technician – Flexible Packaging

Salary: $115,000–$130,000 per yearRemote – CST or EST Time ZonesTravel: Up to 60%Signing Bonus: NegotiableFull-Time | Mid-Level

To apply, send your resume to: [email protected]

Saige Partners is seeking an experienced Field Service Technician – Flexible Packaging for a remote opportunity supporting a leading global packaging organization.

This position serves as a primary technical contact between customers’ production teams and the flexible packaging organization. The Field Service Technician will provide hands-on technical support, assist with customer trials and equipment optimization, troubleshoot packaging challenges, and support the successful commercialization of flexible packaging solutions.

This is a remote position for candidates located within the Eastern or Central time zone and requires up to 60% domestic and international travel.

Compensation

Base Salary: $115,000–$130,000 annually

Compensation will be based on experience and qualifications. A signing bonus is negotiable.

What You’ll Do

• Work closely with Commercial and Account Development teams to identify and successfully commercialize flexible packaging opportunities.
• Support customer trials to qualify new flexible packaging structures, improve product performance, and identify cost-saving opportunities.
• Translate customer requirements into technical specifications and manufacturing instructions.
• Define project success criteria, analyze results, make technical recommendations, and manage technical projects.
• Provide routine on-site technical service at key customer accounts.
• Troubleshoot equipment and packaging issues directly on customer production floors.
• Optimize customer processes related to flexible film use.
• Build strong relationships with customer operations, maintenance, production, and technical teams.
• Respond to customer technical challenges through verbal, written, and on-site support.
• Troubleshoot issues involving quarantined packaging materials and help determine acceptable operating conditions while maintaining quality standards.
• Prepare accurate and professional reports following customer visits.
• Develop expertise across packaging equipment used by customers.
• Participate in training with OEM suppliers and industry experts.
• Build relationships with packaging equipment manufacturers and vendors.
• Travel domestically and internationally to customer locations, manufacturing plants, suppliers, conferences, trade shows, and other industry partners.
• Maintain complete and accurate technical service records and customer call reports.

Required Qualifications

• 5+ years of experience in flexible packaging equipment service, technical support, maintenance, or equipment operation.
• Hands-on experience with equipment used in food packaging, confectionery, bakery, snacks, coffee, frozen foods, beverages, hot fill, retort, portion-control lidding, perimeter-of-store applications, or personal care markets.
• Strong mechanical and hands-on technical abilities.
• Understanding of packaging equipment components and how they interact.
• General understanding of materials used in flexible packaging products.
• Experience maintaining, operating, troubleshooting, or servicing equipment used to form flexible packages.
• Knowledge of multiple types of packaging equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with customer production, operations, maintenance, and technical teams.
• Ability to work independently in customer-facing environments.
• Ability and willingness to travel up to 60%, including domestic and international travel.
• Must reside within the Eastern or Central time zone.
• Must be authorized to work in the United States without employer-sponsored visa support.

Benefits

• Medical, dental, and vision coverage
• FSA and HSA options
• 401(k) retirement plan with company match
• Employee Assistance Program and wellbeing resources
• Paid time off and holidays
• Life insurance
• Personal accident insurance
• Disability insurance
• Tuition reimbursement

About the Opportunity

Our client specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical, and consumer goods industries.

Its product portfolio includes high-barrier films, pouches, clamshells, trays, and other packaging technologies designed to improve product safety, visibility, performance, and environmental sustainability.

This is a progression position, and the final level will be determined based on the selected candidate’s experience and business needs.

Apply

Send your resume to [email protected] with “Field Service Technician – Flexible Packaging” in the subject line.

Candidates should clearly identify their experience with flexible packaging equipment, including the types of packaging machinery they have operated, maintained, serviced, or supported.

Pay: $115,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: Remote