Field Service Technician

CNC FIELD SERVICE TECHNICIAN | Nationwide & International Traviel | Wichita Area

Enjoy being on the road? Take pride in solving problems and taking good care of customers?

Hornet Cutting Systems is looking for a Field Service Technician who enjoys hands-on technical work, new places, and helping customers get the most from their equipment. You’ll install, troubleshoot, repair, and train operators on CNC plasma, oxy-fuel, and waterjet cutting systems.

Our best technicians bring more than technical ability. They arrive prepared, keep their tools and work areas organized, explain things clearly, and treat customers with patience and respect. They take ownership of the job and follow through.

The travel lifestyle

Travel is a central part of this position, typically 60–75% annually, primarily throughout the United States with occasional international assignments.

Installations often require a full week away from home. Some assignments require several consecutive weeks away, including weekends. Schedules can change, and some trips come with short notice. This position does not provide a home-every-night or guaranteed home-every-weekend schedule.

When you are not traveling, you’ll work with our team at Hornet in Valley Center, Kansas, providing remote support, preparing for upcoming assignments, and supporting service operations.

You’ll be a strong fit if you:

• Enjoy frequent travel and can consistently accommodate extended time away from home.
• Bring strong mechanical aptitude and an interest in electrical systems, controls, and troubleshooting.
• Present yourself professionally through your appearance, conduct, and communication.
• Plan ahead and arrive with the tools, information, and materials needed for the assignment.
• Stay patient and respectful when customers are frustrated or equipment problems are difficult.
• Keep clear service notes and communicate findings, progress, and next steps.
• Know when to work independently and when to ask your team for support.

THE DETAILS [THE JOB DESCRIPTION]

Hornet Cutting Systems, LLC Valley Center, KS (Wichita area)

Join Hornet’s first-in-class Field Service team installing, training, troubleshooting, and repairing CNC plasma, oxy-fuel, and waterjet cutting systems across North America.

Hornet Cutting Systems is a proudly American-owned OEM manufacturer based in Valley Center, Kansas. We design and build American-made CNC cutting machines and support customers across the U.S. and beyond. If you are hands-on, customer-focused, mechanically and electrically capable, and genuinely comfortable with travel, we want to hear from you.

TRAVEL SCHEDULE & REALITY (PLEASE READ)

This role is ideal for technicians who want a travel-based field service career.

Travel: Typically 60–75% annually (some periods may be lighter or heavier)

Territory: Lower 48 U.S., with occasional international travel

Trip length: Installations often require a full week away from home. Some assignments require consecutive weeks away, including weekends. This is not a home-every-night regional travel role, and returning home every weekend cannot be guaranteed.

Notice: some assignments may be short-notice based on customer need

In-office days: phone support, prep, and team collaboration when not traveling

HOURS OF WORK

In-office days: Generally 8:00 AM–5:00 PM, unless otherwise directed by leadership.

On-site/travel days: Work hours vary based on customer requirements, travel logistics, and service demands.

Additional time: Overtime and occasional weekend work may be required based on business needs.

COMPENSATION & TRAVEL BENEFITS

• Starting pay based on experience, skills, and applicable background
• Salary, non-exempt position
• Overtime paid in accordance with company policy and applicable law
• $50/day per diem for travel meals and incidentals
• Company credit card for lodging and transportation expenses
• Specialty tools provided + tool reimbursement program for approved personal tools
• Performance bonus plan
• Retirement plan with company match
• PTO
• Core benefits: Health, Dental, Vision, Life
• Supplemental options: cancer, hospital, accident, short-term disability
• Employee Assistance Program
• Hornet Help Fund

WHAT YOU'LL DO

• Install, commission, and service CNC plasma, oxy-fuel, and waterjet systems
• Perform preventative maintenance, diagnostics, troubleshooting, and repairs
• Work across mechanical systems, drives, motors, controls, and software/HMI
• Train customer operators on machine operation and basic maintenance
• Provide high-quality on-site and phone support
• Document findings and communicate clearly with customers and internal teams
• Provide field feedback to Engineering/Operations for continuous improvement
• Support in-house production equipment service needs when on-site at Hornet

MINIMUM QUALIFICATIONS

• Strong mechanical aptitude
• Professional appearance and conduct appropriate for industrial service work, with patience, kindness, and clear communication when assisting customers, including during stressful situations.
• Strong preparation and organization habits, including reviewing assignment details and arriving with the necessary tools, parts, and information.
• Strong planning, documentation, and time management habits, including keeping tools and work areas orderly, maintaining accurate service records, and following through on commitments.
• Ability to travel up to 75%+ and adapt to changing schedules
• Valid driver’s license and insurable MVR
• Ability to pass background check and drug screen
• Ability to lift 75 lbs+ and perform physically active tasks (stoop, bend, kneel, climb, reach)
• Ability to work in varied environments (heat, cold, dust, noise)
• Ability to drive long distances when required

PREFERRED QUALIFICATIONS

• Strong understanding of electrical circuitry, drives, motors, and automation controls
• Experience with 3-phase/high-voltage diagnostics
• 3+ years automation experience (5+ preferred)
• CNC/plasma/waterjet service experience
• PLC or similar control platform troubleshooting experience
• Prior field service and phone support experience
• Who Thrives at Hornet
• Technicians who take ownership and follow through
• Professionals who can stay calm under pressure
• People who communicate clearly and respectfully with customers and coworkers
• Team players who are dependable, prepared, and solutions-oriented
• Individuals who value integrity, accountability, and continuous improvement

OUR VALUES

• Mission First.
• People Always.
• Raise the Bar.
• Take Ownership.

EDUCATION

Associate degree in Industrial Automation, Machine Maintenance, or related field preferred (or equivalent work experience).

Job Type: Full-time

Pay: From $69,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Valley Center, KS 67147 (Required)

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Valley Center, KS 67147