FIELD SERVICE TECHNICIAN

Key responsibilities

• Install, configure, test, and commission equipment according to company standards and customer requirements.
• Perform routine maintenance, inspections, and system upgrades to ensure optimal equipment performance.
• Diagnose mechanical, electrical, or technical issues and provide effective, timely repairs.
• Document service work, equipment status, parts usage, and customer interactions in service reports.
• Provide technical guidance and support to customers on equipment operation and preventive maintenance.
• Communicate with customers timely and professionally and provide technical resolution efficiently.
• Guide customers on best practices for equipment use and care.
• Collaborate with internal teams (Engineering, Support, Sales) to resolve complex issues.
• Adhere to safety guidelines, company policies, and regulatory requirements.
• Travel to customer sites (local and overseas) within assigned territory; occasional overnight travel may be required.

About you

• Diploma in Electrical and Electronic Engineering or Mechatronic Engineering is preferred.
• Proven experience as a Field Service Technician or similar technical role.
• Strong troubleshooting skills in mechanical, electrical, or electronic systems.
• Strong technical and analytical skills.
• Ability to read technical manuals, wiring diagrams, and schematics.
• Strong communication and customer-service attitude.
• Ability to work independently and manage time effectively.
• Comfortable working in varied environments, including industrial or outdoor settings.