Field Service Technician

Why Best Graphics

At Best Graphics, we’re passionate about being a leading distributor in the print industry, delivering top-tier equipment and solutions to businesses across North America. Working with us means joining a dedicated, experienced team committed to quality and innovation. With our expansive product lineup, a strong focus on customer satisfaction, and ongoing opportunities for professional growth, employees at Best Graphics are empowered to drive change and make an impact. As part of our team, you’ll benefit from a collaborative environment, hands-on training, and a focus on continuous improvement. We pride ourselves on our family-like company culture, where your voice is heard and valued. Our commitment to work-life balance ensures you have the time and flexibility to thrive personally and professionally. Join us to be part of a company that values your expertise and invests in your success.

Benefits

Quality Medical Plan Options

• Medical/pharmacy
• Dental
• Vision
• Employer premium and HSA contribution
• Parental Leave
• Paid life, AD&D, long-term disability insurance

Competitive Wages & 401K

• Employee 401K with generous, fully-vested company match
• Personalized compensation plans designed to meet your goals
• Employee referral program

Work-Life Balance

• Extensive time-off, including holidays, PTO, and sick days
• Paid Bereavement
• Company luncheons and holiday celebrations

Career Mobility

• Ability to grow professionally within the organization
• Wide range of career paths
• Leadership development

New Facilities

• Private and public workspaces for collaboration and productivity
• Fitness Center
• Breakfast bar
• Large cafeteria with floor to ceiling windows
• Expansive showroom
• Walking trails

Our Culture

• Healthy work-life balance
• Friendly coworkers committed to “team wins”
• Open-door policy to foster mentorship
• Employee outings

Field Service Technician

At Best Graphics, we pride ourselves on being a trusted and innovative leader in the Graphic Arts, Bindery, Finishing, and Packaging equipment industries. With decades of experience and a commitment to customer satisfaction, we’re looking for a Field Service Technician to join our growing team and help us deliver exceptional service and support to our customers.

Job Summary:

As a Field Service Technician, you will be responsible for the installation, demonstration, training, maintenance, and troubleshooting of machinery at customer sites and at our facilities. This role requires technical expertise, excellent communication, and a customer-focused approach.

Responsibilities

• Travel to customer sites to install and train operators on cutting-edge machinery.
• Provide technical solutions and hands-on support to ensure optimal machine performance.
• Showcase machinery capabilities through hands-on operation and detailed explanations for customers visiting our showroom.
• Troubleshoot mechanical/electrical issues and repair existing machinery to ensure maximum uptime and efficiency
• Collaborate with customers to maintain positive relationships while delivering exceptional service.
• Communicate with the installation team to ensure seamless execution.
• Create accurate service reports and support the Service Manager with pre/post installation meetings/audits with the customer

Qualifications

• 5+ years of operating or 2+ years of direct maintenance experience with machinery like Die Cutters, Blankers, Folder Gluers, Foil Stampers, Saddle Stitchers, Guillotine Paper Cutters, Pile Turners, Film Laminators, Perfect Binders, and more.
• Electrical knowledge or certifications are highly desirable. While experience with Graphic Arts machinery is preferred, we value candidates with a strong foundation in electrical systems who are eager to learn and grow in this field.
• Strong mechanical background
• Continuous learning mindset with a commitment to staying updated on technological advancements.
• Strong verbal and written communication skills including the ability to effectively communicate with internal and external parties
• Ability to work independently and as part of a team.
• Collaborate well with others, proactively contributing to group objectives; volunteer to help others.
• Physically capable of lifting up to 60 lbs. and performing hands-on tasks.
• Valid driver’s license.

Apply Today

Join Our Team!

Help drive innovation in Graphic Arts, Bindery, Finishing, and Packaging equipment—send your resume today! Questions? Call 262.522.3330.