Field Service Technician

Department: Operations / Field Services

Reports To: Field Supervisor or Operations Manager

Position Summary

The Field Technician – Gas Meter Replacement is responsible for the safe removal, installation, inspection, and commissioning of natural gas meters for residential, commercial, and light industrial customers. This position involves daily travel to customer locations, performing meter exchanges, conducting safety inspections, documenting work performed, and ensuring compliance with company policies, regulatory requirements, and industry safety standards. The technician serves as a direct representative of the company and must maintain a professional demeanor while interacting with customers, property owners, contractors, and utility personnel.

Essential Duties and Responsibilities

Meter Installation and Replacement. Remove existing gas meters and associated equipment according to established procedures. Install new residential and commercial gas meters, regulators, and related components. Verify proper meter sizing, configuration, and installation requirements. Perform meter exchanges due to age, maintenance programs, regulatory compliance, or advanced metering upgrades. Conduct leak testing and pressure testing following installation activities. Restore gas service safely and efficiently.

Safety and Compliance

Follow all federal, state, local, and company safety regulations. Identify and report unsafe conditions, gas leaks, damaged equipment, or potential hazards. Utilize personal protective equipment (PPE) and maintain a strong safety culture. Participate in safety meetings, training programs, and compliance initiatives. Ensure all work is completed in accordance with company specifications and quality standards.

Customer Service

Communicate professionally with residential and commercial customers regarding scheduled work and service interruptions. Explain installation procedures, safety requirements, and restoration processes. Address customer concerns courteously and escalate issues when appropriate. Maintain a positive company image during all customer interactions.

Inspection and Documentation

Inspect existing gas service equipment and identify deficiencies or code violations. Document meter readings, equipment serial numbers, installation details, and service conditions. Complete electronic work orders, field reports, and required compliance documentation accurately and timely. Utilize mobile devices, tablets, GPS systems, and company software for data collection and reporting. Take photographs and record field observations as required.

Vehicle and Equipment Maintenance

Operate company vehicles safely and responsibly. Perform routine inspections of assigned vehicles, tools, and equipment .Maintain inventory of meters, fittings, regulators, and installation materials. Ensure tools and equipment remain in proper working condition.

Additional Responsibilities

Assist with emergency response activities when required. Support utility system improvement projects and maintenance initiatives. Attend required technical and safety training programs. Participate in on-call or after-hours work as assigned. Perform other duties as assigned by management.

Required Qualifications & Education

High school diploma or GED required.

Technical, vocational, or utility-related training preferred.

Experience in utility services, gas distribution, meter installation, construction, field service, plumbing, HVAC, mechanical maintenance, or a related field preferred.

Experience working in outdoor environments and customer-facing roles preferred.

Knowledge, Skills, and Abilities

Knowledge of gas utility safety practices and procedures.

Ability to read and interpret work orders, maps, diagrams, and technical documents. Strong mechanical aptitude and troubleshooting skills.

Ability to use hand tools, power tools, and testing equipment.

Basic computer and mobile technology proficiency. Strong communication and customer service skills.

Ability to work independently with minimal supervision.

Strong attention to detail and commitment to safety.

Physical Requirements

Frequently lift, carry, push, and pull up to 50 pounds; occasionally more with assistance. Walk, stand, kneel, bend, squat, climb, and work in confined or restricted spaces. Work outdoors in varying weather conditions, including heat, cold, rain, snow, and wind. Ability to work extended hours, overtime, weekends, and emergency call-outs when necessary. Ability to safely operate company vehicles and equipment. Licenses and CertificationsValid driver's license with an acceptable driving record required. Utility industry certifications or operator qualifications preferred. Ability to obtain and maintain all required company and regulatory qualifications.

Working Conditions

Daily travel to residential, commercial, and industrial customer locations. Exposure to construction sites, utility easements, traffic areas, and outdoor environments. Potential exposure to natural gas and other utility-related hazards while following established safety protocols. Work performed independently and as part of a field operations team.

Pay: $18.00 - $25.00 per hour

Work Location: In person