Field Service Technician

Requisition ID: 110449

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

Job Title: Field Service Technician

Posting Start Date: 10/12/26

Job Description:

Job Details

Field Service Technician in Woodridge, IL

Posted Range:

$32.63/hour

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Shift/Hours

Must be available to work the following schedule.

• Monday-Friday 7 AM - 3:30 PM.
• Frequent overtime possible.
• On-call rotation.

Primary Role

Performs b-box and valve inspections and maintenance/exercising, fire hydrant flushing inspections, and leakdetection. Reads, tests, and/or installs water meters, when needed, and performs customer service functions,when needed.

Key Accountabilities

• Performs b-box and valve inspections and maintenance/exercising, fire hydrant flushing inspections, and leak detection.
• Reads, tests, and/or installs water meters, when needed, and performs customer service functions, when needed.
• Works with utility crews and customers, performing various water and sewer utility repairs, maintenance, and a high level of customer service awareness.
• Maintains and keeps equipment in proper and safe operating condition.
• Performs minor repairs on equipment.
• Performs required paperwork, when needed, accurately, completely, detailed, and on time.
• Effectively operates various equipment such as line locators, metal locators, pressure gauges, sawzall,augers, b-box keys, meter reading equipment, etc.
• Uses various hand and power tools.
• Works with teams to complete assigned projects on time.

Experience/Education

• High School diploma or equivalent required.
• 0-2 years of experience in the water industry.

Other

• Valid Driver’s License and ability to pass motor vehicle background check.
• Able to work outside in all types of weather.

Competencies

Plans & Aligns

Decision Making

Communicates Effectively

Builds Networks

Action Oriented