Field Service Technician

At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

PennEngineering is seeking a motivated, excited, individual to be a part of Haeger/PEM Team . As the Haeger PEM Service Technician at PennEngineering, you’ll collaborate with teams that do truly amazing things.

Join us as we build the future in Manufacturing and Engineering!

Perks and Benefits:

• Medical & Employer Paid: Dental and Vision
• Parental Leave
• 401k and Employer Match
• Paid time off and holidays
• Tuition reimbursement
• Paid On the Job Training
• Performance incentive bonuses
• Community Volunteering
• Talent Referral Bonus Program
• Employee Centric Culture

WHAT YOU WILL DO:

Responsible for providing technical support for all models of Haeger and PEMserter machines, tooling, and components. Uses hydraulic, pneumatic, and electronic troubleshooting skills to support customers by phone, electronically, and in the field as required.

• Perform Haeger/PEMserter service technician duties with minimal supervision.
• Follows prints, schematics, instructions, and internal assembly documents to troubleshoot machines/sub-assemblies according to industry’s best practices.
• Exercises good judgment, accuracy, and efficiency in assembling, troubleshooting, and maintaining all Haeger and PEMserter® products.
• Tests all components, both individually, as well as the total assembly, for proper and standard functions, as specified.
• Travel to customer locations to perform commissioning and service calls as needed.
• Adheres to company Service policies in the execution of duties.
• Exercise independent judgment and creativity in solving customer technical problems.
• Maintains a high degree of professionalism in servicing customers with respect, thoroughness, tact, and diplomacy.
• Generate documentation to internal and external technical and sales staff on service updates, product availability, and technical services available.
• Provides product training to distributors and representatives when required.
• Estimate repair costs for machines and tooling and quotes the customer accordingly.
• Takes initiative in support of customers, distributors, and fellow team members.

REQUIRED SKILLS AND EXPERIENCE:

• Education: High School diploma or equivalent;
• Experience: 2-5 years’ experience in a technical customer service role, ideally within a manufacturing or industrial environment.
• Strong interpersonal and written/verbal communication skills.
• Demonstrated ability to manage multiple priorities and deliver results under pressure.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); Salesforce (other CRM platform experience acceptable).
• Solid organizational skills and attention to detail.
• Capable of working independently as well as in a collaborative team environment.

WHAT WE ARE LOOKING FOR:

• Travel requirement of up to 75% per month, Monday through Friday.
• Infrequent weekend travel for trade show or urgent customer need.
• Observes all safety regulations in the performance of all duties.
• Detects and reports faulty machine operation, defective material and workmanship in parts and component drawings, bill of material discrepancies, parts shortages, and other unusual conditions to either the service or quality teams.
• Confers with the department supervision and Engineering, as necessary, resolving questions and other operating or assembly issues.
• Maintains workplace area in a neat and orderly condition daily.
• Collaborates with other assemblers and department personnel to transmit and exchange information pertinent to work at hand.

Our commitment to Diversity, Equity and Belonging (DEB) endeavors to create a safe space for all employees and customers, regardless of age, race, sex, gender identity, national origin, or religion. We lift up voices and opinions by creating a respectful work environment where difference is valued, and we are doing our part to build towards a greater society where diverse points of view are celebrated.