Field Service Technician

Precision Cooling Field Service Technician

Summary

Must possess or develop subject matter expertise in precision cooling and ultrasonic humidification products. Requires a strong aptitude for learning new technologies, interpreting electrical schematics, and integrating product controls. Responsible for providing factory-authorized services, including start-up, basic product training, commissioning assistance, preventive maintenance, diagnostics, repairs, and building management system (BMS) interface support.

Must demonstrate a strong work ethic, effective time management, excellent customer service, computer proficiency, and strong verbal and written communication skills. Accurately document quality assurance, installation, and application deficiencies that may affect warranty coverage or unit performance.

Essential Duties and Responsibilities

• Provide technical support by telephone when not scheduled for field service.
• Coordinate service activity status with field service coordinators.
• Review technical information in advance of scheduled service assignments.
• Minimize company costs associated with service and warranty transactions.
• Document all service activities thoroughly and submit reports promptly.
• Provide customers with follow-up documentation for site visits, start-up, warranty work, and performance evaluations.
• Report expenses accurately and promptly.
• Maintain vehicle inventory as required.
• Remain available for overtime and after-hours assignments.
• Travel as assigned to customer sites and service locations.
• Attend product training sessions as assigned.
• Perform other duties as assigned.

Qualifications

Candidates must be able to perform each essential duty satisfactorily. The qualifications below represent the knowledge, skills, and abilities required for the role. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Education and Experience

• High school diploma and 1–2 years of trade school education in HVAC/R or a related field.
• Alternatively, seven years of relevant HVAC/R industry experience.
• Alternatively, a journeyman or master HVAC trade license.

Certifications, Licenses, and Registrations

• Type II EPA certification for refrigerant handling and reclamation.
• Valid driver's license and a good driving record.
• Currently pursuing or holding a journeyman HVAC license or equivalent qualification.
• OSHA 10-hour safety training.

Language Skills

• Ability to read and follow written instructions.
• Ability to communicate effectively with colleagues and other employees.
• Ability to understand and follow verbal instructions.

Mathematical Skills

• Ability to perform addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.

Physical Requirements

The physical demands described below are representative of those required to perform the essential functions of the role. Reasonable accommodations may be provided.

• Regularly use hands and fingers to handle equipment, reach with hands and arms, and perform tasks involving stooping, kneeling, crouching, or crawling.
• Frequently walk, climb, and maintain balance.
• Climb ladders and work at heights.
• Lift and/or move equipment weighing up to 75 pounds.
• Demonstrate adequate close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
• Travel by air to various job sites as required.

Work Environment

The work environment includes regular office-based activities, with occasional exposure to manufacturing and warehouse settings. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.