Field Service Technician

Field Service Technician $65K to $80K Yearly Non-exempt

The Field Service Technician commissions new meter installations and provides hands-on customer support for SATEC’s energy management and metering solutions. Reporting to the Operations Manager, this role diagnoses and resolves field issues involving hardware, software, wiring, and communications, and configures meters for connection to SATEC’s ExpertPower cloud platform or third-party software.

Based out of the Union, New Jersey office, the Field Service Technician travels to customer sites and serves as the primary field contact for assigned service work. The role communicates job status, coordinates outstanding items with customers and internal teams, and maintains accurate records to support safe, reliable metering system performance.

• Commission new meter installations; verify wiring, configuration, and meter operation to support accurate readings.
• Troubleshoot hardware, software, installation, and communication issues using diagnostic tools and test equipment to identify root causes and resolve problems.
• Configure and connect SATEC meters to the ExpertPower cloud platform, third-party software, and customer network systems.
• Read and interpret wiring diagrams, schematics, and installation specifications to complete work safely and correctly.
• Coordinate technical issues with SATEC’s Technical Support team for documentation, escalation, and resolution.
• Provide relevant metering system information to Billing, utilities, and third-party vendors interfacing with SATEC meters.
• Communicate with customers onsite, by phone, and by email regarding job progress, completion status, and outstanding items needed to complete the work.
• Maintain detailed service reports, test results, site observations, and records of work performed and unresolved issues.
• Maintain and organize field tools, test equipment, and parts inventory needed for installations and service calls.
• Follow applicable electrical safety standards, company protocols, and customer site safety procedures during field work.
• Travel to customer sites to perform installation support, commissioning, troubleshooting, and preventive maintenance.
• Complete other related duties and assigned projects designated by members of management.
• High school diploma or equivalent required. A technical or associate degree or certificate in electronics, electrical technology, or a related field, or equivalent hands-on field experience, is preferred.
• Ability to troubleshoot, test, calibrate, and service electrical and electronic metering equipment.
• Working knowledge of AC/DC circuits and single-phase and three-phase electrical systems.
• Ability to read and interpret wiring diagrams, schematics, and technical specifications.
• Computer proficiency and knowledge of basic networking concepts, including IP connectivity and data communications, to configure meters and connect them to cloud-based or third-party software.
• Valid driver’s license and ability to travel to customer sites as required.
• Strong technical aptitude, attention to detail, and written and verbal communication skills.
• Strong verbal and written communication skills, including the ability to explain technical information clearly to customers and colleagues and prepare accurate, organized service reports for internal and client use.

Ability to perform the following essential physical activities, with or without reasonable accommodation and in accordance with applicable safety procedures:

• Occasionally lift and carry tools, meters, and field equipment weighing up to 35 pounds, using assistance or lifting equipment for heavier or awkward items.
• Drive to customer locations for up to two hours at a time and approximately four hours total during a workday.
• Stand and walk for extended periods during site visits, including using stairs and navigating uneven surfaces.
• Sit while driving, configuring equipment, and completing service documentation.
• Bend, kneel, crouch, squat, and reach to inspect and service equipment in low or restricted locations.
• Climb stairs and approved ladders as required to access equipment.
• Use hand tools, testing instruments, small connectors, and computer equipment with precision.
• Read meter displays, wiring labels, schematics, and test results, and recognize site safety warnings.
• Work indoors and outdoors, including mechanical rooms and utility areas with varying temperatures, noise levels, and limited clearance.
• Experience with residential electrical wiring, three-phase industrial wiring, or controls wiring.
• Ability to work independently, take initiative, and demonstrate personal accountability for safe, accurate, and timely work.
• Customer-focused approach, with a positive attitude and a commitment to responsive, professional service.
• Strong teamwork and coordination skills when working with internal departments, customers, and third-party vendors.
• Effective time management and organization, including the ability to prioritize assignments and coordinate field activities.
• Analytical problem-solving skills, a willingness to learn, and adaptability in a fast-paced environment.

This position is based in Union, New Jersey, with field work and travel to customer sites as required.

SATEC will only employ individuals who are legally authorized to work in the United States. Any offer of employment is conditioned upon successful completion of reference checks and/or background checks as required by specific client contracts.

SATEC offers health, retirement, and paid time off benefits.

Is relocation for this position offered: No

Work arrangement: Field-based, with work performed at customer sites and at the Union office

Number of Job Openings: 1

SATEC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

SATEC is NOT accepting unsolicited assistance from search firms. All resumes submitted by search firms to any employee of SATEC in any fashion without a valid written search agreement in place will be deemed the sole property of SATEC. No fee will be paid if a candidate is hired by SATEC based upon an unsolicited referral.

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Disability insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off

Work Location: On the road