Field Service Technician

We're Not Just in the Packaging Business–We're in the "Wow" Business

Pregis is Hiring!

Field Service Technician

Location: Fort Wayne, IN

Job Summary

Reporting to the Field Services Manager, the Field Service Technician’s primary function is the installation, repair, maintenance and management of both Pregis Packaging and Sharp Systems Equipment. Pregis Field Service Technicians will effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment.

Job Location

Fully remote and based out of assigned Territory or Regional area with daily travel Mon-Fri to local customer sites.

Job Responsibilities

• Deliver in-field support and optimize material delivery systems.
• Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.
• Conduct hands-on demonstrations of Pregis systems and delivered end-user training on operational procedures and preventative maintenance.
• Troubleshot film, consumable, and machinery issues while generating detailed quality control reports.
• Perform thorough system inspections and advises clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
• Functions as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.
• Maintains inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.
• Coordinates and facilitates field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.
• Supports and develops Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.

Experience And Skills

• Associate’s degree or equivalent from 2-year college (preferred)
• At least 5 years of related experience and/or training (preferred)
• Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics
• Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude
• Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels
• Effective time management and cost control skills

Compensation, Benefits & Rewards

At Pregis, we invest in our employees' success both professionally and personally. In addition to a competitive compensation package ranging from $60,000-$75,000 (dependent on experience level, qualifications, and other factors; eligible employees may qualify for a sign-on incentive, relocation package, or gain-sharing programs. We also offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Comprehensive Benefits

• Medical plan options through Blue Cross Blue Shield
• Dental and Vision coverage
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company-paid Life Insurance
• Annual $5,500 service bonus
• Short-Term and Long-Term Disability coverage
• Employee Assistance Program (EAP)
• Tuition Assistance and Continuous Development
• 401(k) with company match and immediate vesting
• Paid Time Off and Holiday Pay
• Paid Parental Leave & Paid Military Leave
• Company vehicle provided including all gas, insurance, and maintenance
• Eligible for over-time pay

Why Join Pregis?

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

#Sys1

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.

Visit us at www.pregis.com for more information about Pregis LLC.