Field Service Technician

Role:

The Field Service Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.

Main responsibilities:

• Handle service support requests & incidents
• Asset management & coordination
• Hands & Eyes Support
• Detect faults and provides efficient and effective solutions
• Ensuring all work is delivered consistently and in accordance with scope of work
• Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager
• Helping to ensure that Hemmersbach delivers a high level of customer satisfaction

Requirements:

• Minimum of 2 – 3 years of experience in IT support (printer, HP servers, data centers, and enterprise-level projects)
• Willingness to commute long distances between customer sites and must have a valid driver's license
• Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues
• Available to work a rotational 24/7 on-call; scheduled shift
• Driving licence
• This role is a Hourly non-exempt salary position with a targeted salary range of $23 - $25 USD.

Benefits:

• Onboarding program
• Buddy program
• Internal career development program
• Health/ Medical insurance
• Life insurance
• Dental insurance
• Vision Insurance
• Car Allowance/ KM Allowance
• Unlimited employment contract
• Mobile working

Be part of us:

Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.