Field Service Technician

Description:

Job Summary: The Field Service Technician installs, tests, troubleshoots, and maintains Qnergy systems. These include Instrument Air products and remote power generation equipment. The technician provides on-site and remote technical support. This role also supports system assembly, testing, documentation, and customer training. The technician communicates field issues and helps cross-functional teams develop solutions.

Responsibilities:

• Create a positive customer experience at customer sites throughout Texas.
• Install, test, troubleshoot, and maintain Qnergy’s Instrument Air products and remote power generation.
• Provide remote field support and perform system and component testing.
• Write product and process documentation, and lead training sessions.
• Communicate manufacturing and engineering issues discovered in the field.
• Work with a cross-functional team to find solutions.

Requirements:

Education & Experience:

• Technical Diploma in an engineering discipline (i.e., Electrical, Electronics, Instrumentation, Mechanical, etc.) preferred.
• Safety certifications (e.g., First Aid, Safety) are advantageous.
• 1+ year of field experience.

Skills & Abilities:

• Knowledge of and hands-on experience implementing safe practices.
• Ability to read and understand mechanical drawings and other documents.
• Exceptional mechanical skills and experience with mechanical and electrical systems.
• Effective written and verbal communication skills and excellent record-keeping.
• Self-directed, highly motivated, and disciplined.
• Ability to lead and direct customer training.
• Must be organized and able to multitask in a changing environment without supervision.
• Must have a professional presence, both online and in-person.
• Must speak and hear clearly, both in-person and by telephone.

Work Environment:

• Will be part of an on-call rotation requiring availability during non-standard hours.
• Extensive travel on short notice for extended time periods, including weekends and holidays.
• Outdoor exposure to varying PA weather conditions, including hot, cold, wet, and arid conditions.
• Work may be performed in areas where noise levels are elevated.
• Regularly required to perform a wide variety of physical tasks. May require lifting up to 80 pounds.
• Regular use of computers is required.
• Requires being present in the office or at the job site.