Field Service Technician

We are seeking a dynamic and skilled Service Technician to join our team, dedicated to maintaining and repairing a wide range of industrial equipment within manufacturing facilities. This is large capital equipment installed at customer sites throughout the Northeast. This role offers an exciting opportunity to apply your technical expertise, troubleshoot complex systems, and deliver exceptional customer service. As a Service Technician, you will be responsible for diagnosing issues, performing repairs, and ensuring equipment operates efficiently to support production processes. Your proactive approach and technical knowledge will be vital in maintaining operational excellence and safety standards across our facilities. For this position, you can reside anywhere in the Northeast.

PRIMARY DUTIES & RESPONSIBILITIES:

• Provide service support on Fastems equipment at customer sites in the U.S., Canada and Mexico.
• Attend breakdowns and resolve customer challenges onsite.
• Support installation of new capital equipment.
• Communication liaison between customer, Head of Service, and service department.
• Cooperate with all office/administrative support to deliver service solutions.
• Effective communicator and brand ambassador for Fastems products and organization.
• Assess complex technical requirements of end customer and advise on suitable solutions.
• Deployment of new business functions within territory (Service Cloud, ERP Roll Out, OPU etc.)

MINIMUM EDUCATION/EXPERIENCE REQUIRED:

• Electro/Mechanical fault finding from a service/maintenance environment.
• Experience of CNC, robotics and automation systems is desirable but not essential.
• Skills set to be backed up with academic qualifications or time served.
• Computer literate with knowledge of software and windows-based systems.
• Vocational experience in service/maintenance role

SPECIAL SKILLS REQUIRED:

• Experience in field service with the ability to travel frequently overnight to customer sites for multiple days/nights.
• Ability to operate in a high precision production environment at our customers’ sites.
• Professional and personable with the ability to engage in a customer-focused environment.
• Approach tasks with tenacity and initiative, with a can-do attitude to fulfill customers’ requests.
• Highly organized, utilizing good time management with an independent personality able to manage own workload effectively.
• The successful candidate will have the drive, ambition and potential to progress.
• Valid driver’s license & passport

At Fastems, you will work with state-of-the-art tools in one of the top companies in a rapidly growing industry. In your job you will be able to create the world’s most advanced production environments for Fastems’ customers.There are over 500 of us, and we like to keep our ways of working agile. We believe in our unique company culture that serves as the key to our continuousrenewal. At Fastems you’ll get to work with some of the brightest people in the industry, so every day is an opportunity to learn something new.