Field Service Technician

Field Service Technician

Location: Palo Alto, CA 94304
Job Type: Full-time, Direct Hire
Salary: $51,000–$58,000 per year, plus performance-based bonuses
Travel: Daily local travel with approximately 40% overnight travel

Job Summary

We are seeking a hands-on Field Service Technician to install, maintain, troubleshoot, and repair medical equipment at customer locations throughout an assigned territory. This role is ideal for a technically skilled professional with experience in electrical, mechanical, or electromechanical systems who enjoys working independently, solving technical problems, and building strong customer relationships.

The Field Service Technician will provide preventive maintenance, equipment repairs, installations, upgrades, and customer training while ensuring reliable equipment performance and high-quality service. The position also offers opportunities to contribute to business growth through customer demonstrations, service contract sales, and collaboration with the sales team.

The primary service territory is within approximately a 2–3-hour radius of the assigned area. Candidates must be comfortable with daily driving and approximately 40% overnight travel.

Key Responsibilities

• Perform preventive maintenance, troubleshooting, repairs, installations, and upgrades on medical and electromechanical equipment at customer sites.
• Diagnose electrical and mechanical issues and determine appropriate repair solutions.
• Read and interpret electrical and mechanical schematics to identify faults and complete service work.
• Provide equipment demonstrations, customer in-service training, and technical support.
• Prepare repair estimates for customer-owned equipment and explain service requirements as needed.
• Complete accurate service reports, maintenance records, and required documentation.
• Maintain and manage spare parts inventory, tools, and service supplies.
• Collaborate with the sales team on customer visits, equipment demonstrations, trade shows, and sales opportunities.
• Identify potential customers for service contracts and assist with new contract sales and renewals.
• Deliver professional customer service and build long-term relationships with healthcare facilities and other customers.
• Travel regularly throughout the assigned territory, including overnight trips as required.

Required Qualifications

• High school diploma or GED.
• Hands-on experience with electrical and mechanical systems, electromechanical assembly, troubleshooting, or equipment repair.
• Ability to diagnose technical problems and perform maintenance and repairs independently.
• Ability to read and interpret electrical and mechanical schematics.
• Valid driver's license and ability to travel regularly to customer locations.
• Ability to lift up to 30 pounds and push or pull up to 75 pounds.
• Strong communication, organization, and customer service skills.
• Ability to manage service assignments independently and maintain accurate documentation.

Preferred Qualifications

• Experience servicing, maintaining, installing, or repairing medical equipment or comparable electromechanical equipment.
• Technical training, certifications, or education in electrical, mechanical, biomedical, or a related technical field.
• Experience preparing repair estimates, maintaining service records, and managing spare parts.
• Previous customer-facing field service experience.
• Sales experience or familiarity with service contracts, contract renewals, and equipment demonstrations.

Candidates with relevant electromechanical repair experience from other industries are encouraged to apply. Direct medical equipment experience is preferred but not required.

Compensation & Benefits

Annual Base Salary: $51,000–$58,000, depending on experience.

Performance Bonuses: Eligible technicians can participate in quarterly and annual performance bonus programs after completing training.

Benefits Include:

• Medical, dental, and vision insurance.
• Wellness programs.
• 401(k) retirement plan.
• 15 days of paid time off (PTO).
• 12 paid holidays, including 8 standard holidays and 4 floating holidays.
• Birthday benefit.
• Paid training and ongoing professional development.
• Opportunities for career growth and advancement.

Work Environment & Travel

This is a field-based position requiring regular travel to customer locations throughout the assigned territory. The successful candidate must be comfortable driving daily, handling service equipment and parts, and staying overnight approximately 40% of the time.

Reliable transportation and the ability to meet the travel and physical requirements of the position are essential.

Why Join This Team?

• Build hands-on expertise with specialized medical and electromechanical equipment.
• Receive paid training and continued technical development.
• Work independently while collaborating with experienced service and sales professionals.
• Earn performance-based bonuses in addition to base compensation.
• Develop long-term customer relationships and advance your technical career.

If you enjoy troubleshooting equipment, solving technical challenges, and delivering excellent customer service, we encourage you to apply!

Pay: $51,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• What is your highest level of education?
• Are you able to travel daily within an assigned territory and accommodate approximately 40% overnight travel?

Experience:

• troubleshooting, maintaining, or repairing: 3 years (Required)
• electrical, mechanical, or electromechanical equipment: 3 years (Required)

License/Certification:

• Technical certificate or vocational training (Preferred)

Work Location: On the road