Field Service Technician — CNC Machine Tools

Field Service Technician — CNC Machine Tools

Department: Service

Reports To: Service Manager

Job Type: Full-Time / Travel Required

Location: Remote — Must live within one hour of a major U.S. airport

About XOVR CNC Parts & Service

XOVR CNC Parts & Service is a leading provider of installation, training, and technical support for advanced metal fabrication machinery, including X-Series machine tools and equipment from other manufacturers. We support a wide range of CNC machinery including laser cutting systems, press brakes, robotic systems, plasma cutting systems, drills, saws, and more. We are committed to delivering exceptional service and support to customers across the United States.

Position Overview

XOVR CNC Parts & Service is seeking multiple Field Service Technicians to join our team. This position requires travel across the United States, providing exceptional service, installation, and technical support for X-Series machine tools and other manufacturers’ advanced CNC machinery — including laser cutting systems, press brakes, robotic systems, plasma cutting systems, drills, saws, and other metal fabrication equipment.

All candidates must live within one hour of a major U.S. airport.

Key Responsibilities

Installation & Commissioning

• Install, baseline, and debug new CNC equipment systems at customer facilities.

• Perform mechanical systems installation, including alignment, leveling, and integration of machine components.

• Conduct initial functional testing and verify machine performance to specification prior to customer handoff.

Service & Troubleshooting

• Maintain, repair, and troubleshoot existing CNC equipment systems in the field.

• Diagnose mechanical, electrical, pneumatic, and hydraulic issues using technical schematics and diagnostic tools.

• Perform data analysis to assess machinery performance and identify root cause of failures.

• Read and interpret layout, electrical, pneumatic, and hydraulic diagrams and schematics.

• Collaborate with engineers, service managers, and customers to resolve complex technical issues.

Customer Training & Support

• Train new customers and operators on equipment operation, procedures, and best practices.

• Ensure customers are fully prepared to operate equipment safely and productively upon completion of each engagement.

• Serve as a professional on-site representative of XOVR and X-Series USA — customer satisfaction is a primary measure of success.

Documentation & Reporting

• Document machine safety, maintenance, and operational reports accurately and thoroughly.

• Provide accurate and timely reporting on project progress and completion.

• Maintain detailed service records for all customer engagements.

Mindset for Success

The right candidate brings more than technical skill — they bring the right attitude. We are looking for individuals who:

• Are self-motivated solutions providers — focused on keeping customers up and running and set up for long-term success.

• Are not afraid to get their hands dirty — they solve problems and create solutions in conjunction with the team while ensuring the customer is satisfied with the outcome.

• Are resourceful — able to create an action plan and solve problems even when limited resources are available.

• Go out of their way to research and learn — building skills continuously to provide maximum value to customers and the team.

• Take pride in the quality of their work every day.

• Are flexible and open-minded — take ownership of mistakes and learn from them.

Travel Requirements

• Non-local employees: 90% travel required.

• Bozeman, MT / Murrieta, CA employees: 70% travel with partial time at the local facility.

• Regular travel within assigned U.S. territories (3 weeks on-site / 1 week remote; home on weekends when possible).

• Some projects may require extended time on-site.

Qualifications

• Foundation of engineering technical knowledge; degree in Mechanical Engineering (ME) or Mechanical Engineering Technology (MET) preferred but not required.

• Strong hands-on experience with mechanical systems and troubleshooting.

• Ability to read and interpret technical diagrams including layout, electrical, pneumatic, and hydraulic schematics.

• Strong mechanical and electrical troubleshooting skills.

• Experience in machine installations, training, and service for CNC machine tools.

• Excellent communication and reporting skills.

• Self-motivated with a strong customer-service orientation.

• Ability to problem-solve methodically and provide logical solutions.

• Must live within one hour of a major U.S. airport.

Compensation & Benefits

• Above industry average tiered pay structure: $30.00-$40.00 per hour

• 401(k) with up to 4% employer match.

• Paid holidays.

• Flex schedule: 3 weeks on, 1 week remote.

• All expenses paid: hotel accommodations, air travel, rental car, food allowance, and mileage reimbursement.

Pay: $30.00 - $40.00 per hour

Expected hours: 40.0 – 60.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: On the road