Field Service Technician - Construction Equipment

Field Service Technician - Construction Equipment

Vertu Group | Melbourne, VIC

Full-time | Permanent | Company Vehicle + Fuel Card + Tools + PPE

The Opportunity

Vertu Group is continuing to grow, with our Construction Equipment Division continuing to expand

As one of the fastest-growing SANY construction equipment distributors in the region, Vertu has built a

strong and expanding customer base across civil construction, earthmoving, infrastructure, landscaping and

general construction.

We are looking for a Field Service Technician to join our Melbourne team. This is a varied and challenging role which will have responsibility for continuing our strong aftersales service and technical support to a variety of machine classes across our rapidly growing client base.

Main Functions of the position:

Service Support:

• Perform scheduled preventative maintenance on a wide range of construction equipment (excavators, rollers, loaders etc)
• Conduct inspections and diagnose mechanical / hydraulic and electrical issues
• Conduct repairs efficiently, minimising any downtime for our customers
• Travel to sites to complete repairs and/or breakdown support, including T1, Quarry and Mine sites
• Perform emergency call outs and ensure timely resolution

Customer Support & Relationships:

• Act as the "face" of the company in the field, building strong relationships with various stakeholders (operators, site managers, customers)
• Identify opportunities for further service, parts or machinery sales and report this back to the business

Administration and Reporting

• Complete service job cards, timesheets
• Document all repairs and maintenance as per SANY warranty guidelines

Our requirements:

• Good overall knowledge with mechanical, hydraulic and electrical who can generally work on all types of machinery
• Relevant qualifications and demonstrated experience in construction earthmoving equipment
• Autonomous self-starter who can get the job done without necessarily a clear path in front of them
• Good written and verbal communication skills
• Display a positive and enthusiastic ‘can do’ attitude
• Build rapport with clients and assist in growing the SANY brand in Australia.
• Able to work flexible hours when/as required to meet client expectations

What can we offer?:

• Opportunity to work for an innovative company with a solid base and clear strategic plan. All of which is backed by a global, Fortune 500 business
• Training, support and guidance
• A diverse, dynamic and high performing team
• A genuine team culture of support and common goals. Our team is our family.
• Growth opportunities as our business continues to grow
• Very competitive remuneration and tools of trade (vehicle, laptop, phone etc)

Apply now

Join Vertu Group and help us build the technical capability behind one of Australasia’s fastest-growing

construction equipment dealerships.