Field Service Technician (Copiers)

"You don't just build a business; you build people, and then those people build the business."

At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.

Are you a seasoned Printer Technician looking to make a real impact? Thrive in a fast-paced environment where problem-solving is second nature? If you've got a knack for technology and enjoy troubleshooting, this role might just be your perfect fit!

If you're up for a new challenge in the tech services realm, consider joining our production field service team. With a competitive pay range of $24.00 - $26.00 per hour, it's a rewarding opportunity.

Your Responsibilities:

• Prioritize and handle all printer/copier service calls from clients.
• Efficiently order parts based on manufacturer troubleshooting protocols, page count analysis, and maintenance history, ensuring prompt delivery confirmation for customers.
• Manage service delivery for assigned accounts, addressing escalations as needed.
• Collaborate with manufacturers by opening tickets and making calls when required.
• Analyze service histories to determine appropriate actions, including device replacements.
• Promptly escalate any suspicious device issues.
• Meet or surpass KPI benchmarks for individual performance.
• Provide exceptional customer service to clients and end users.

Your Qualifications:

• Technical expertise in Color/Black-White MFPs, with familiarity with Sharp and other preferred brands.
• Excellent verbal and written technical communication skills.
• Strong technical aptitude and a passion for troubleshooting and fixing things.
• Proficiency in computer skills, particularly in Microsoft Office applications and desktop technology.
• A positive, professional demeanor with a strong team spirit.
• High school diploma or equivalent.
• You must be 21 years old or older and have a valid driver's license issued in your state of residence.

FlexTG provides equal employment opportunities to all employees and applicants. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training