Field Service Technician HYBRID

Centrada Solutions is a technology services company which specializes in serving Hotels, Hotel Owners and Hotel Management Companies. Our mission is to deliver the technology our clients need, when they need it, for a reasonable price. We assist our clients in making smart technology investments.

We understand that each of our clients is unique and has specific technology requirements. We use our years of experience in both Hospitality Operations and Hospitality Technology to create solutions that enable our clients to operate more efficiently and profitably. We are their Technology Partner.

Field Service Technician

In this vital, customer focused role, we seek an individual with the knowledge and experience to research questions using a variety of manuals and resources and work with other Consultants, staff and affiliated consulting organizations in answering any question a customer may have. THIS POSITION IS UP TO 2 DAYS REQUIREMENTS ONSITE, AND 3 DAYS REMOTE.

Responsibilities

• Systems configuration and deployment
• Experience with hardware repairs such as memory upgrades; screen, keyboard and HDD swaps; set-up, management and support of laptop PCs; and laptop distribution
• Solid PC experience in Window products environment; knowledgeable in the basic set up of a PC and proficient in the installation and support of commercial software
• Operational knowledge of Exchange and Office 365
• Proficient in Active Directory
• Basic knowledge WAN/LAN routing and switching protocols and safeguards to include Ethernet, Wireless, VPN, MPLS, SFTP, FTP, HL7
• Experience with Server OS 2003, 2008, and 2012
• Proficient in the usage of Microsoft Office tools: Word, PowerPoint and Excel
• In depth knowledge, support, and troubleshooting of remote access software
• Solid interpersonal skills
• Strong communication and customer service skills, including the ability to communicate clearly and effectively in stressful situations
• Knowledge of or exposure to wide area network environments
• Ability to assist resources in other offices in the diagnosis and resolution of user problems utilizing global tools as necessary
• After-hours and weekend availability
• Work with minimum supervision
• Corporate/Property Level II Resource (Monitor Onsite Dispatch Queue)
• Projects – Will handle new property transitions as well as more complex project task
• Perform onsite onboarding for new hotel transitions locally
• Perform quarterly MDF/IDF walkthroughs (Create tickets for all walkthroughs performed as well as any deficiencies that are found as opportunities for additional project work)
• Onboarding refreshers as necessary
• Oversee day-to-day onsite operation of onsite team
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts

Abilities/ Key Competencies/Technical Skills/Interpersonal Skills

• 4-5 years related experience
• Some College or Trade School degree
• Skills in troubleshooting, solving problems and root cause analysis
• Excellent organizational and time management skills. Capability to manage own workload while meeting team goals and business needs of the company.
• Proven aptitude to work well in a team or independently with minimum supervision
• Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person