Field Service Technician II, Charging

We are looking for passionate Field Service Technician II, Charging to support commissioning, operation, and maintenance activities across our Energy & Charging portfolio. As a Field Service Technician II, Charging you will provide on-site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems.

• Support the commissioning and maintenance of electric vehicle supply equipment

• Work collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarks

• Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders’ opportunities for optimization and improvement

• Identify, troubleshoot, and resolve issues impacting Rivian’s energy assets

• Promptly and meticulously documenting all service-related activities within Salesforce and Rivian’s operating systems

• Committed and flexible to travel both in and out of home-market service territory

• Flexibility to work overtime when needed, including rotating weekend/on-call coverage & availability

• Demonstrate Rivian’s brand, mission, and purpose to customers through relevant human skills

• Perform additional responsibilities as assigned

• Ability to properly document repairs completed and in process

• Additional plant support, including travel, may be required depending on business need

• High school diploma or state-recognized GED; related trade certifications is a plus

• 1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries

• Familiarity with IoT networking concepts

• Ability to read and understand design schematics, construction documents, and technical repair guides

• Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions

• Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.)

• Ability to work in a variety of environments, including, but not limited to:

• Climbing ladders/scaffolds/high-lift equipment

• Outdoors and indoors, night or day, during hot, cold, or inclement weather

• Ability to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc.), laptop/tablet, and smartphone

• Excellent time management skills and ability to coordinate travel and logistics to ensure work is completed within contractual service level agreement periods

• Ability to carry/move tools and equipment up to 60 lbs. unassisted

• Minimum age of 21

• No driving related suspensions or revocation of Driver License (within a 3-5 year period)

• Ability to read and speak fluent English

• No drug or alcohol related driving incidents in the last 3 years

• No more than 1 serious moving violation in the last 3 years

• Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle

• Will be subject to continuous Motor Vehicle Record (MVR) monitoring

• Ability to stand for 8-10 hours per day

• Ability to travel up to 25%

This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.