Field Service Technician II

Field Service Engineer II

Quest International | Cincinnati, Ohio

Pay: $24.00–$35.00 per hour (DOE)
Employment: Full-Time, Temp-to-Hire
Location: Cincinnati, Ohio — Field-Based
Travel: Well over 80%, including overnight assignments

What's in It for You?

• Grow: Build your career with opportunities to advance from FSE II to FSE III.
• Collaborate: Work directly with healthcare professionals, customers, and technical teams.
• Develop: Expand your skills working with medical, A/V, electronic, and electro-mechanical equipment.
• Impact: Keep critical customer equipment operating safely and efficiently.
• Explore: Travel to different customer locations while developing your technical expertise.

What You'll Do

• Install, maintain, troubleshoot, and repair electronic, A/V, and electro-mechanical equipment at customer locations.
• Perform preventive and corrective maintenance.
• Diagnose equipment failures using digital multimeters and diagnostic instruments.
• Troubleshoot HDMI, USB, coax, Cat5/Cat6, wiring, connectors, and electronic components.
• Identify and replace defective parts, modules, and assemblies.
• Independently manage assigned service calls and resolve technical issues.
• Document repairs, maintenance activities, and parts usage.
• Communicate professionally with customers and technical support teams.

What You Need to Qualify for FSE II

• 3+ years of relevant hands-on technical experience.
• Ability to independently troubleshoot and repair equipment.
• Experience with electronics, A/V, or electro-mechanical systems.
• Proficiency with digital multimeters and diagnostic tools.
• Ability to read wiring diagrams, schematics, and technical manuals.
• Strong problem-solving, communication, and customer service skills.
• Willingness to travel well over 80%, including overnight assignments.

Your Field Service Career Path

FSE I — Developing Technician | DOE

• Typically 1+ year of hands-on technical experience.
• Performs routine maintenance and repairs with guidance.
• Path to FSE II: Develop independent troubleshooting, diagnostic-tool proficiency, and customer-site repair experience.

FSE II — Experienced Field Service Engineer | DOE

NOW HIRING — CINCINNATI, OHIO

• Typically 3+ years of relevant technical experience.
• Independently diagnoses and repairs equipment.
• Demonstrates proficiency with A/V, electronic, and electro-mechanical systems.
• Path to FSE III: Develop advanced diagnostics, root-cause analysis, escalation management, and mentoring skills.

FSE III — Senior Technical Specialist | DOE

• Typically 5+ years of advanced technical experience.
• Independently resolves complex equipment failures.
• Handles technical escalations and root-cause investigations.
• Provides technical guidance and mentoring to other engineers.

Only FSE II is currently open. FSE I and FSE III are career-development references, not advertised openings.

Compensation — What Does DOE Mean?

DOE means "Depending on Experience."

Quest International offers $24.00–$35.00 per hour for this FSE II position.

Example: An applicant with three years of relevant technical experience may receive a different starting offer than someone with six years of field service experience and advanced troubleshooting skills.

Starting pay is determined by relevant experience, qualifications, demonstrated technical skills, and the responsibilities of the position.

Benefits & Perks

Quest International offers eligible employees benefits during the temp-to-hire period, including:

• Medical, dental, and vision insurance
• Life insurance and AD&D coverage
• Short-term and long-term disability insurance
• Critical illness and hospital indemnity insurance
• Accident insurance
• Voluntary supplemental life insurance
• Healthcare and dependent care Flexible Spending Accounts (FSA)
• Technical training and career development opportunities

The same Quest benefit offerings are available during temp-to-hire, subject to applicable plan eligibility, enrollment requirements, coverage dates, and employee contributions.

Additional Requirements

• Valid driver's license and reliable transportation.
• Willingness to travel well over 80%, including frequent overnight assignments.
• Ability to lift up to 50 lbs. and perform essential field duties, with or without reasonable accommodation.
• Ability to work independently at customer locations.
• Willingness to complete applicable pre-employment screening and technical training.
• Technical education, certifications, and military technical training are valued.

Ready to Take the Next Step?

If you enjoy troubleshooting equipment, working with advanced technology, traveling, and building a long-term technical career, we encourage you to apply!

Quest International, Inc.
www.questinc.com

Quest International is an Equal Opportunity Employer.