Field Service Technician II

Genizer LLC is located at the Technology Park in Irvine, a tech hub between Los Angeles and San Diego, CA. For 15 years, the company has dedicated itself to advancing homogenization nanotechnology, a critical process for nanomaterial preparation in many industries. Genizer proudly serves a diverse list of global clients WHO ARE CHANGING THE WORLD with their high-pressure homogenizer, liposome extruder, DNA Mixers and particle size analyzer needs. Our equipment is used globally for laboratory-scale, pilot-scale and full-scale manufacturing processes involving--- nano-emulsions, liposomes, cell lysing, industrial applications, cannabinoids, nutraceuticals, foods, carbon nano tubes, and and endless array other types of nano-particles used in countless products. Genizer’s customers hail from universities, R&D laboratories, research institutes and both private and government sectors looking to bring their product to market scale, while seeking the highest efficiencies and lowest long-term cost of ownership. We work with the best in the world and we need the best as an ambassor !

Position

As a Service Technician your primary role will be to implement and execute the company’s service strategy and provide technical service on Genizer’s full-line equipment. You will work with exciting, cutting edge, technology and fascinating clients! There is also the ability to grow and lead Genizer services in your designated region. Frequent travel in the assigned area is expected in this role. Attention to detail is critical, good communications in email and verbally and in person are absolute and explaining complex ideas in simple formats drive your successes.

Duties

• Install, set-up and train our clients on various pieces of Genizer’s scientific machine offerings.
• Provide repair and maintenance services on our scientific equipment with and without our customers, in person, through virtual meetings and at our headquarters.
• Determine appropriate setup for customer application and run customer samples/proof of concept testing in our facilities and at times during the initial set up and training. Some lab work or proof of concept work can be expected.
• Perform QC tests to ensure that new machinery is ready to be implemented and resolve any issues prior to clients using and assist with shipping when machines have passed all QC measures.
• Work with sales and market managers or work independently on product services and take lead on scheduled and non-scheduled needs within the scope of your position.
• Track trends in equipment issues and work to find solutions to avoid them in the future.
• Assist in making customer video and text equipment guides making them mor eeffective, more complete and more of an asset to us and our valued partners.
• Performs other related duties as assigned. (attend trade show, shipping and logistics)

Requirements

• Associate degree or the equivalent in work related experience
• Ability to converse and write technical correspondences, very concisely, in English
• 3 years experience as an industrial technician or the equivalent
• Technical experience with electrical installation, troubleshooting and repair
• Must be knowledgeable in troubleshooting problems with various types of equipment, such as programmable controllers (PLC). You must be the master of these machines and fluent in all our technology in an autonomous manner.
• Flexibility to work outside normal work hours, as required. (Saturday open houses, trade shows)
• Must have an attention to detail
• Ability to travel to offsite locations within and outside Orange County and travel internationally for training. Must have a valid ID for US and international travels.
• Able to lift up 35 kilogram /~80 pounds.
• Must be on time or early and always prepared and must be client focused and ultra responsive to clients in multiple times zones

Job Types: Full-time, Part-time

Pay: $28.00 - $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person