Field Service Technician (IT Break/Fix)

About the Role

Infinet Service Logistics is seeking motivated and customer focused Field Service Technicians to join our Gold Coast team.

You will provide onsite break/fix, repair, maintenance and support services for laptops, desktops, monitors, peripherals and other ICT equipment across commercial and enterprise customer environments.

Key Responsibilities

• Diagnose and repair IT hardware faults onsite.
• Replace and configure laptops, desktops, monitors and peripherals.
• Perform installations, upgrades and equipment swaps.
• Manage spare parts and vehicle stock.
• Complete service documentation accurately and on time.
• Meet customer SLAs including 2-hour, 4-hour and Next Business Day response requirements.
• Deliver outstanding customer service.

About You

Essential

• Previous experience in IT field services, desktop support or break/fix environments.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage a mobile workload.
• Current Australian Driver's Licence.
• Full working rights in Australia.

Preferred

• Experience repairing laptops and desktop hardware.
• Lenovo repair and warranty service experience highly regarded.
• Experience with enterprise IT support environments.
• Technical or IT qualifications.

What We Offer

• Full time or contractor opportunities available
• Brisbane based role with local travel.
• Ongoing technical training and development.
• Supportive team environment.
• Opportunity to work with leading enterprise technology customers.

If you're a hands on IT technician who enjoys solving technical problems and delivering excellent customer service, we'd love to hear from you.

Apply now and join the Infinet Field Services team.