Field Service Technician - IVS

Field Service Technician

Transit Video Surveillance & Low Voltage Systems

New York City Metropolitan Area

Full-time, hourly

Primary schedule: Monday–Friday, 6:30 PM–3:30 AM (overnight)

About the Role

RL Controls is hiring Field Service Technicians to install, test, troubleshoot, and service onboard video surveillance and low voltage systems used on buses and trains in the NYC area. We welcome both developing and experienced candidates.

Key Responsibilities

• Install, troubleshoot, and service onboard surveillance/electronic systems per manufacturer and project requirements.
• Perform low voltage wiring, equipment connections, harness/assembly work, and bench repairs.
• Support functional testing, pilot installations, and system commissioning.
• Complete service tickets, equipment return (RMA) records, and daily/weekly progress reports.
• Track and distribute tools, materials, and equipment; package and document equipment returns.
• Follow site safety requirements and use appropriate PPE in transit/customer facilities.
• Communicate progress and technical issues to project leads and supervisors; escalate problems promptly.
• Experienced technicians may mentor junior staff and coordinate assigned field activities.

Required Qualifications

• High school diploma or GED; hands on aptitude and safe use of hand/power tools.
• Strong communication, organization, reliable attendance, and teamwork.
• Valid driver's license and ability to meet customer background screening requirements.
• Availability for the assigned overnight schedule and changing project needs.

Preferred Experience

Experience in CCTV/video surveillance, low voltage electrical systems, automotive or transit electronics, equipment installation, troubleshooting, repair, and maintenance is preferred. Basic IP networking knowledge and technical training in electrical, electronics, automotive, or networking are pluses. Candidates with 3–5 years of relevant experience may qualify for more independent or lead-level assignments.

Work Environment and Schedule

Work is performed at customer bus facilities across the NYC metro area. Duties involve working around transit vehicles and low voltage equipment, climbing in/out of vehicles, bending/kneeling, using ladders, and lifting up to 50 lb, with or without reasonable accommodation. Some daytime/weekend work, overtime, or travel may be required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

RLC is an EEO Employer and uses E-Verify. RLC will offer a competitive salary with benefits including health-dental-vision-life insurance, personal time-off, holidays, 401(k) to qualified candidate.

Sponsorship is not available for this job.

Benefits

health-dental-vision-life insurance, personal time-off, holidays, 401(k)