Field Service Technician L1

Position Overview

The Field Service Technician (L1) provides hands-on, on-site support for customers and internal infrastructure across Hosted Advantage’s colocation and managed services environment. This role performs basic break/fix, installs, and physical troubleshooting in data centers and customer sites, and acts as a critical extension of the Service Desk and Infrastructure teams for tasks that require physical presence.

Key Responsibilities

On-site Service & Dispatch

• Assist the Build and Deployment teams with the implementation of new infrastructure, including server, network, and storage deployments.
• Support Proof of Concept (POC) activities by assisting with hardware installation, configuration, connectivity testing, and validation of deployed solutions.
• Co-ordinate with project, service-desk, infrastructure and build teams to ensure deployment activities are completed according to project timelines and technical requirements.
• Perform pre-deployment and post-deployment validation checks to confirm hardware readiness, connectivity, and operational status.
• Provide hands-on support during infrastructure refreshes, migrations, outages and rollout projects, ensuring accurate documentation and reporting of completed work.
• Troubleshoot and escalate deployment-related and other issues reported by customers as required to minimize project delays and service impact.
• Assist in imaging, asset preparation, and inventory management for deployment and POC environments.

Customer Experience

• Communicate clearly with customers and internal stakeholders during on-site work and escalations.
• Maintain professionalism in customer environments and ensure work areas are left clean and secure.
• Escalate safety concerns, access issues, or scope changes immediately.

Documentation & Quality

• Update runbooks, rack elevations, cable maps, and asset records as directed.
• Capture photos and serial numbers to support inventory control and supportability.
• Follow change management guidance for any task that could impact production services.

Qualifications

Required:

• 1–3+ years of hands-on IT or technical field support experience (Data center, MSP, or enterprise).
• Comfortable working around servers, storage, and network hardware; ability to safely lift and handle equipment.
• Strong customer service and communication skills; disciplined ticketing and documentation habits.
• Valid driver’s license and ability to travel locally to customer sites and data centers.

Preferred:

• Experience in colocation environments and basic network patching/cross-connect work.
• Familiarity with ITSM tools and structured incident/change processes.
• Entry-level certifications (e.g., CompTIA A+/Network+ or equivalent).

What We Offer

· Competitive salary and benefits.

· Training and certification reimbursement.

· Mentorship and growth opportunities across Field Services, Infrastructure, and Networking.

Pay: $40,000.00-$57,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Vision care

Work Location: In person