Field Service Technician (Onsite)

About ASI Solutions

ASI Solutions is an Australian-owned technology partner focused on making lives easier through agile, reliable technology at scale. For nearly 40 years, ASI has supported education, government, and commercial organisations as technology environments have grown more complex and more critical to performance. Our approach is practical and outcomes-led. We take the time to understand what matters to each organisation before designing and delivering right-sized, de-risked solutions across managed services, cloud, security, data and AI, and digital skills. With national capability and local delivery teams, ASI helps customers move forward with clarity and confidence.

About the Role

We're looking for a Field Service Technician to deliver reliable, high-quality device support onsite for one of our clients — covering everything from deployment and IMAC activity to certified Microsoft Surface repairs. This is a Level 1 field/desktop role where consistency, accuracy, and SLA performance matter as much as technical skill. You'll manage parts stock and the asset register with precision, keep tickets moving through the queue, and be a dependable point of contact for onsite users.

Responsibilities

• Deploy, configure, and hand over end-user devices, including user setup and data migration
• Perform IMAC activity for individual users and team relocations
• Diagnose and resolve hardware and software faults at the desk or in the onsite workspace
• Carry out Microsoft Surface repairs as an Authorised Surface Service Provider engineer, using certified parts and approved tooling and procedures
• Manage onsite parts stock — receipt, storage, consumption records, and return of faulty units
• Maintain an accurate and up-to-date asset register
• Log, update, and close tickets within agreed SLA timeframes
• Escalate complex faults with appropriate diagnostic detail
• Prepare devices for return, refresh, or secure disposal
• Support broader field services activity, including repairs and installations on laptops, PCs, servers, and networking equipment in line with ASI's internal procedures

A bit about you

You deliver consistent, high-quality outcomes and take ownership of your workload from start to finish. You're comfortable prioritising competing tasks, meeting SLA targets, and adapting to changing client needs without losing sight of the details. Strong written and verbal communication skills mean you can explain issues clearly to both technical and non-technical stakeholders, and you bring a collaborative mindset that reflects ASI's values of Own the Outcome and Win Together.

Essential Criteria

• Experience in a Level 1 desktop, field, or end-user support role
• Sound hardware troubleshooting and repair ability, including component-level replacement on Microsoft Surface devices
• Comfortable supporting Windows 11, Microsoft 365, and standard corporate applications
• Familiarity with ticketing systems and asset management practices
• Ability to manage conflicting priorities while maintaining SLA targets and customer excellence
• Excellent verbal and written communication skills
• Valid driver's licence, with willingness to undergo relevant background checks

Desirable Criteria

• Microsoft Authorised Surface Service Provider certification (held on commencement or completed during onboarding, with recertification maintained for the term)
• Relevant IT qualification (Certificate IV or higher), or equivalent experience
• Microsoft Modern Desktop Administrator certification

Why work with us?

Birthday Leave – Celebrate your special day with a paid day off.

Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues.

Tech Product Discounts – Access exclusive savings on a wide range of technology products.

Paid Parental Leave – Support for growing families with dedicated leave options.

Flexible Working Arrangements – Balance work and life with hybrid options and flexibility.

Learning & Development Opportunities – Grow your skills through training, certifications, and career progression pathways.

Competitive Salaries – Be rewarded with remuneration that reflects your experience and contribution.

Diversity & Inclusion Committees – Be part of creating a workplace where everyone feels valued, supported, and included.

Engagement Activities All Year Round – Enjoy social events, wellbeing initiatives, and team-building activities that strengthen our community.

Supportive, Community-Driven Culture – We're not just a team — we're a connected, people-focused community making a meaningful impact.

Company Overview

ASI Solutions is an Australian technology partner with a clear purpose: making lives easier through agile, reliable technology at scale. We help organisations cut through complexity, make confident technology decisions, and implement right-sized solutions that deliver real outcomes today and into the future.