Field Service Technician - PMP

Purpose:

The Field Service Technician – Paving & Material Processing is responsible for maintaining, repairing, and optimizing paving and material processing equipment. This role involves diagnosing mechanical, hydraulic, and electrical issues, performing component rebuilds, and ensuring equipment operates efficiently and safely at customer job sites.

Key Responsibilities:

• Diagnose and resolve equipment malfunctions, including mechanical, hydraulic, and electronical issues
• Perform repairs, component rebuilds, replacements and adjustments to restore equipment to optimal performance and ensure equipment meets performance standards
• Document service reports, repair logs, and parts usage accurately using mobile apps.
• Identify required parts and work with the parts department or vendors to ensure timely availability.
• Provide timely and effective solutions to customer equipment issues
• Interact with customers on-site to communicate issues, provide updates, and deliver excellent service.
• Provide training to customers on equipment maintenance and operation as needed
• Maintain a clean, organized, and safe work environment on job sites and in the service vehicle
• Maintain and secure company-issued tools, diagnostic equipment, and service vehicles.
• Ensure compliance with all safety standards and protocols
• Report hazards, incidents, or unusual equipment behavior promptly.
• All other duties assigned

Experience, Education, Skills and Knowledge:

• High school diploma or equivalent; technical certification or related training preferred
• 2+ years of experience in servicing heavy equipment, particularly in paving and material processing
• Strong knowledge of mechanical, hydraulic, and electrical systems
• Ability to diagnose and repair complex equipment issues
• Deep understanding of complex schematics and diagrams
• Proficiency in the use of diagnostic tools, manuals, and service software
• Excellent customer service and communication skills
• Must have a valid driver’s license and be able to meet company driving requirements