Field Service Technician QLD

We are seeking an experienced and enthusiastic Field Engineer / Service Technician to join our Brisbane-based team, supporting optometry and ophthalmic customers across Queensland.

As part of our strong sales and service team, you’ll play a hands-on role across the full device lifecycle - from installation, networking, and software updates through to maintenance, troubleshooting, and repairs. With a diverse ophthalmic portfolio spanning consulting room furniture, OCTs, imaging devices, and retinal lasers, no two days will be the same.

This role is perfect for someone who loves IT, problem solving, and brings a proactive, can-do attitude. You’ll be supported by an experienced technician network across Australia and New Zealand, while playing a key role in the success of our Queensland sales team.

Working at Optimed, part of EssilorLuxottica

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.

Your responsibilities

• Equipment installation, including associated system software
• Remote phone and online trouble shooting and IT support
• Device repairs at customer sites and in Service workshop
• Ensure that the equipment is prepared and QA complete prior to installation
• Maintain effective relationships and build trust with customers
• Ongoing trouble shooting, learning and knowledge sharing amongst the Service team
• Logging all faults within the company and manufacturer service systems
• Effective communication and management of major repairs and escalations for complex issues

About you

• Proven success in medical device service and support, ideally in a related field
• Able to complete manual movement of equipment, when required
• Excellent problem solving, analytical, trouble shooting skills
• Excellent time management and planning skills
• Clear and helpful telephone manner and interpersonal skills
• Self-motivated, results-oriented, and able to work autonomously
• Flexible with work travel, with occasional overnight to stays support regional customers
• Valid driver's license

Next steps

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.