Field Service Technician- Remote

ESSENTIAL DUTIES & RESPONSIBILITIES

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Ensures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.
• Ability to travel, with occasional out of town overnight travel.
• Travel to Millersburg Oregon to interview with our Service Manager and our General Manager and tour the Cavco Factory to gain knowledge about our products and the homes we build.

MINIMUM QUALIFICATIONS

• High school graduate with some college preferred
• 2 – 4 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Experience operating a van or box truck.
• Ability to work in a fast-paced environment
• Ability to work independently and with others
• Ability to multitask
• Professional Appearance is mandatory
• Attention to detail
  • Must have a valid state driver’s license.
  • Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.
  • Must pass a drug screen and DOT physical
  • Must pass a background check
  • Other Duties As Assigned

Experience

Required

• 2 - 4 years: Drywall Experience, repair, installation of plumbing, roofing, is preferred
• OSHA Compliance Knowledge
• Must pass a background check
• Must pass a drug screen and DOT physical
• 1 year(s): Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards. MVR will be checked annually after hire
• 2 year(s): Maintenance
• 2 year(s): Electrical
• 2 - 4 years: Construction Knowledge

Education

Required

• High School or better

Preferred

• Associates or better

Licenses & Certifications

Preferred

• OSHA Compliance
• Electrician Certificate
• Plumbing Certificate
• DOT Certificate

Skills

Required

• Dependability
• Customer Service
• Customer Interaction
• Written Communication Skills
• Account Management
• Service Calls
• Plumbing
• Safety
• Construction
• Construction Building Codes
• Using Hand Tools
• Attention to Detail
• Appliance Installation
• Communicaiton Skills

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

• Team Player: Works well as a member of a group

Motivations

Required

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.