Field Service Technician (Weekend Shift)

TFG is seeking a Field Service Technician to join our team in the Metairie, LA area.

As a Field Service Technician, you will be responsible for diagnosing, troubleshooting, and repairing foodservice equipment at customer sites. You’ll ensure equipment operates at optimal efficiency, address customer concerns through clear communication, and maintain high service standards. Technicians will manage their assigned territories, perform timely repairs, and proactively address potential equipment issues.

Schedule

This is a full-time position working a 4–10 schedule (four 10-hour shifts) from Friday through Monday. Additional overtime hours may be available based on workload, emergency service needs, or peak business demands.

Key Responsibilities

Service Technicians are responsible for installs/repairs, upkeep, and troubleshooting of restaurant kitchen equipment sold and serviced by TFG.

Completes system installations by fabricating, mounting, and connecting various components such as: compressors, motors, control panels, gauges, and other related components to ensure power connections are secure and equipment is operationally sound
Responsible for assigned customers and territories, as well as administrative duties pertaining to customer calls, expense reports, time sheets, and tracking of necessary preventative maintenance and requests made by customers
Identifies malfunctions by testing, repairing, or replacing equipment/parts
Presents and maintains a professional image
Properly documents repairs and actions by completing equipment records
Builds and fosters strong relationships with customers each visit
Continues to learn on the job through participation in educational opportunities and training
Maintains safe and healthy work environment by following company standards and procedures and complying with legal regulations

Skills, Abilities, Qualifications

Motivated to learn, retain, and apply equipment knowledge in the field and warehouse through hands-on and video training
High levels of time-management and effective communication
Ability to work independently without direct supervision
Self-Motivated to perform tasks at a high level
Organizational skills, and ability to properly document repairs and requests
Capability to diagnose, repair, and solve equipment issues
Is accountable, accurate, and shares a positive attitude
Power tool experience and basic safety knowledge

Physical Requirements

This position requires the ability to perform essential physical job functions with or without reasonable accommodation, including:

Lift and carry equipment or materials weighing up to 60 pounds
Push or maneuver equipment weighing up to 900 pounds using wheels or dollies
Move equipment weighing up to 500 pounds from a dolly to a countertop or work surface
Climb ladders while carrying tools and equipment
Kneel, crouch, bend, or work from the floor for extended periods of time
Drive for extended periods of time as required for customer service calls and travel between job sites
Safely operate hand and power tools
Work in a variety of environments, including kitchens, warehouses, and outdoor conditions, with exposure to heat, cold, noise, and mechanical equipment

Education & Experience

Required:

Drivers License
Must be over 21 years of age to operate company vehicles

Preferred:

High School or Equivalent
EPA Certification: Training/Certification Provided on Job
Electrical and Refrigeration Technician Experience
HVAC Technician Experience
General Interest in the Foodservice Industry

Work Environment

Field Service Technicians will work in Metairie, LA and surrounding areas to complete repairs at customer locations
Technicians may be required to provide on-call service, after-hours support, or work outside of traditional office hours
Technicians must be comfortable traveling for assignments, as required, and must provide a valid driver's license upon hiring

Benefits

Competitive salary based on experience
Medical, dental, and vision insurance options
Company-sponsored IRA retirement plan
Paid time off and paid holidays
Stable, full-time opportunity with long-term growth potential
Supportive leadership and a collaborative work environment

About TFG:
Total Foodservice Group (TFG) is a dedicated team of experts from various industry backgrounds, focused on providing top-notch customer service for companies in the foodservice industry. We offer high-quality foodservice equipment, readily available parts, and a global service network to support our clients’ success. Guided by our core values—People First. Forward Thinking. Whatever It Takes.—we are dedicated to excellence in service, sales, and fostering a company culture that puts people at the heart of everything we do.

Join TFG and be part of a dynamic team that values hard work, innovation, and customer satisfaction.

TFG is an Equal Opportunity Employer

This is a full-time position working a 4–10 schedule (four 10-hour shifts) from Friday through Monday.
40+ hours per week

Work Location: In person