Field Service Technician/Help Desk

Job Summary
We are seeking a dedicated and skilled Field Service Technician to join our team. The ideal candidate will be responsible for providing on-site technical support and maintenance for our clients' systems and equipment. This role requires a strong understanding of computer networking, operating systems, and hardware, as well as excellent communication skills to effectively address client needs.

Duties

• Install, configure, and maintain computer hardware and software systems at client locations.
• Provide technical support for operating systems, including Windows, Linux, and other relevant platforms.
• Troubleshoot network issues involving LAN configurations and firewalls to ensure optimal performance.
• Assist clients with IT support inquiries, utilizing tools such as Remedy for ticket management.
• Communicate effectively with clients to understand their technical challenges and provide timely solutions.
• Conduct regular maintenance checks on equipment to prevent downtime and ensure reliability.
• Document all service activities accurately in accordance with company protocols.

Requirements

• Proven experience in computer networking and technical support roles.
• Strong knowledge of operating systems (Windows, Linux) and computer hardware components.
• Familiarity with firewall configurations and LAN setups is essential.
• Excellent problem-solving skills with the ability to troubleshoot complex issues effectively.
• Strong communication skills to interact professionally with clients and team members.
• Experience using IT support ticketing systems such as Remedy is a plus.
• Ability to work independently in various environments while maintaining high standards of service delivery.

If you are passionate about technology and enjoy working in a dynamic field environment, we encourage you to apply for this exciting opportunity as a Field Service Technician.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Brewster, NY 10509