Field Services Engineer

Samsung is the 2nd largest technology company and the 15th largest company in the world. It is rapidly expanding its healthcare market share in the U.S. Working for Samsung’s exclusive distributor partner in the Great Lakes Region, RPS Imaging, you will work with an experienced, talented, and passionate team.

RPS Imaging Job Title: Field Service Engineer (Detroit, Michigan)

NOTE: You must be a US Citizen (no work visas permitted). You will NOT be considered for this position if you reside outside of our territory (MI)

In this versatile Field Service role, you will be responsible for the installation and repair of various medical devices. Individuals need to be able to work independently, perform assigned maintenance, repairs, troubleshooting, calibrations, and installation of medical imaging equipment. The successful candidate will be working mostly within a four (4) hour drive radius of the greater Detroit Metro area with some backup help as needed in other areas.

We are looking for a successful engineer, preferably with prior medical field service experience. Candidates must embrace innovation, change, and the ability to travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned

• Performs assigned planned maintenance, installation, repairs, adjustments, calibrations and safety testing on a broad range of imaging equipment; including but not limited to: conventional x-ray, ultrasound, CR, DR, mammo
• Performs incoming inspections, equipment quality control, testing, calibration and image evaluation of equipment according to manufactures specifications and other established guidelines
• Works closely with management, sales team, and other service team staff members
• Adheres to performance metrics of PM completion, call closure, parts returns, first call repair, escalation protocols, downtime, and others as assigned
• Maintains timely, accurate and thorough documentation via strong verbal/written communications, as required by management, and outlined in current policies and procedures

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Willing to travel as backup in other areas on occasion
• Valid driving license and satisfactory driving record is mandatory
• Successful Background and Drug testing (pre and post-hire) is required
• Must be self-driven to optimize performance without the need for extensive supervision
• Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
• Bachelor degree in electronic technology, or engineering preferred
• Minimum of 1 year of’ experience in the repair and maintenance of equipment
• An equivalent combination of education and experience may be substituted
• Strong knowledge of radiology physics, digital technology, and mechanics
• Strong knowledge of laws and regulations pertaining to imaging equipment, radiation safety and protection practices
• Broad knowledge of imaging performance based on regulations, manufacturing practices and institutional requirements

SKILLS:

• Knowledge of electronics and basic troubleshooting
• General knowledge of networked equipment
• Well-developed oral and written communication skills, as well as analytical & organizational skills
• Computer Skills (MS Word, Excel, Outlook required
• Results Oriented & Demonstrates Excellent Customer Service Skills
• Must have working knowledge of the following pieces of equipment: VOM Meters, Radiation Meters, Hand Tools, Oscilloscopes, Safety Analyzers, Imaging Phantoms, Power Tools, HV Probes, HV Bleeders, Test Fixtures, and Attenuation Devices

PHYSICAL REQUIREMENTS:

• Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 40 pounds
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Must be able to sit and/or drive for long periods of time when travelling
• Must be able to stand for long periods of time

Base salary

Car Allowance with gas

Medical Insurance

401k plan with a matching benefit program

Vacation and Holiday pay

Ongoing Service Training