Field Services Engineer

About TLD Robotics

TLD Robotics is transforming ground operations through the deployment of innovative autonomous vehicle solutions. As part of a global organization, we develop and support autonomous technologies that help customers improve safety, efficiency, and operational performance. Our team works at the intersection of robotics, automation, and real-world field operations, delivering cutting-edge solutions to customers across a variety of industries.

Mission

As part of the global Field Services team, the Field Service Engineer is responsible for deploying, maintaining, and supporting TLD Robotics' autonomous vehicle fleet. This role serves as a key technical resource for customers, providing both remote and onsite support, conducting vehicle commissioning and training activities, and ensuring the successful operation of autonomous systems in the field.

The ideal candidate combines strong technical troubleshooting skills with a customer-focused mindset and enjoys working in dynamic environments where no two days are the same.

Position Summary

The Field Service Engineer plays a critical role in the successful implementation and long-term support of autonomous vehicle solutions. This position is responsible for vehicle deployments, system diagnostics, preventive maintenance, customer support, technical training, and continuous improvement initiatives.

The role requires frequent interaction with customers and cross-functional teams including Engineering, Product Development, Operations, and Project Management. The successful candidate will be comfortable working independently, traveling to customer locations, and solving complex technical challenges in the field.

Key Responsibilities

Field Service & Customer Support

• Deploy, commission, and support autonomous vehicle systems at customer locations.
• Perform troubleshooting and root-cause analysis of vehicle, hardware, software, and communication system issues.
• Provide remote and onsite technical support to customers, responding to service requests and resolving technical problems in a timely manner.
• Monitor system performance and proactively identify opportunities to improve vehicle reliability and customer satisfaction.
• Document service activities, maintenance records, and technical findings within the company's service management systems.
• Escalate complex technical issues and work closely with engineering teams to implement corrective actions.

Vehicle Maintenance & Operations

• Perform preventive maintenance, inspections, and repairs on autonomous vehicle platforms.
• Install, configure, test, and validate vehicle hardware and software components.
• Diagnose issues involving vehicle electrical systems, sensors, communication equipment, and automation technologies.
• Verify system functionality through testing and commissioning procedures.
• Support fleet upgrades, software updates, and deployment of new product releases.

Training & Customer Success

• Conduct operator and maintenance training for customer personnel.
• Develop strong customer relationships and serve as a trusted technical advisor.
• Provide guidance on best practices for vehicle operation, maintenance, and safety.
• Support customer onboarding activities and ensure successful adoption of autonomous solutions.

Continuous Improvement

• Provide field feedback to Engineering and Product teams to support product improvement initiatives.
• Assist in the development and maintenance of service documentation, work instructions, troubleshooting guides, and best practices.
• Identify recurring issues and recommend process improvements to enhance service efficiency and product performance.
• Participate in internal projects and cross-functional initiatives as needed.

Qualifications Required

• Associate's or Bachelor's degree in Engineering, Robotics, Automotive Technology, Mechatronics, Electrical Engineering, Mechanical Engineering, or a related technical field. Equivalent experience will also be considered.
• 2+ years of experience in field service, robotics, industrial automation, automotive systems, heavy equipment, mechatronics, or a related technical environment.
• Valid driver's license and ability to travel as required.
• Ability to work independently while managing multiple priorities.
• Experience interacting directly with customers in technical support or service environments.

Preferred

• Experience working with autonomous vehicles, robotics platforms, AGVs, mobile equipment, or automation technologies.
• Knowledge of CAN bus communication systems.
• Familiarity with electrical, hydraulic, and mechanical systems.
• Experience with networking fundamentals and industrial communication systems.
• Previous experience using ticketing and service management platforms such as Jira or similar tools.

Technical Skills

• Strong troubleshooting and diagnostic capabilities.
• Understanding of electrical and mechanical systems.
• Experience installing and configuring hardware and software systems.
• Ability to read technical documentation, schematics, and service manuals.
• Proficiency with Microsoft Office applications and service management tools.
• Ability to learn new technologies and adapt to evolving products and systems.

Soft Skills

• Strong communication and presentation skills.
• Customer-focused approach with excellent interpersonal skills.
• Strong analytical and problem-solving abilities.
• Self-motivated and able to work independently with minimal supervision.
• Highly organized with strong time management skills.
• Collaborative team player with a proactive mindset.
• Ability to work in dynamic outdoor environments and varying weather conditions.

Travel & Work Environment

• Frequent travel to customer sites throughout the assigned region.
• Combination of field-based, customer-facing, and office-based work.
• Ability to work outdoors for extended periods and in varying weather conditions.
• Occasionally required to lift equipment and tools, climb ladders, and work around industrial vehicles and machinery.

Why Join TLD Robotics?

• Work with cutting-edge autonomous vehicle technology.
• Be part of a growing and innovative robotics organization.
• Opportunities for professional growth and career advancement.
• Collaborate with a global team focused on shaping the future of automation.
• Make a direct impact on customer success and product development.