Field Services Engineer

Company Description Ishida Europe Ltd is a global leader in weighing, packing, and quality control solutions, supporting manufacturers in running safer and more efficient production lines since 1893. The company designs advanced, automated systems tailored to each customer’s products, applications, and required level of automation. Its extensive product range includes multihead and cutgate weighers, snack food bagmakers, tray sealers, leak detectors, x-ray inspection systems, checkweighers, casepackers, and production monitoring software, serving food, retail, logistics, medical, pharmaceutical, and non-food sectors. Across EMEA, Ishida’s regional service engineers, supported by a dedicated spares team in Birmingham, UK, provide fast, reliable technical support to minimize downtime and keep production running smoothly. Ishida offers a collaborative environment focused on innovation, customer success, and continuous improvement of production line performance.

Role Description The Field Services Engineer role is a full-time, on-site position based in Warsaw, responsible for supporting Ishida equipment at customer facilities. In this role, the engineer performs installation, commissioning, and configuration of weighing, packing, and quality control systems, ensuring they operate according to specification. Day-to-day tasks include diagnosing technical issues, troubleshooting mechanical and electrical faults, conducting preventive maintenance, and performing repairs to minimize downtime and maintain production efficiency. The engineer provides on-site technical support and user guidance, delivers clear communication to customers about equipment status, and documents service activities, reports, and recommendations. The role also involves collaborating with the wider service and spares teams, adhering to safety and quality standards, and maintaining strong customer relationships through professional and responsive service.

Qualifications

• Strong field service capabilities, including experience working on industrial machinery or automation systems and performing on-site installations and commissioning.
• Proficient troubleshooting skills for mechanical, electrical, and control systems, with the ability to diagnose issues systematically and implement effective solutions.
• Technical support experience, including assisting customers with equipment usage, resolving technical queries, and providing clear, practical guidance.
• Preventive maintenance expertise, including routine inspections, adjustments, and replacement of parts to maintain equipment reliability and performance.
• Customer service skills, with the ability to build trust, communicate clearly, manage expectations, and represent the company professionally at customer sites.
• Relevant technical education (e.g., degree or diploma in mechanical engineering, electrical engineering, mechatronics, or a related field).
• Ability to read technical drawings and documentation, use diagnostic tools, and work safely in production environments.
• Willingness to travel within the region, valid driving license, and strong organisational skills to manage service schedules and reporting.