JRD Systems

Field Service Engineer
Engagement Type: Contract (3–6 Months) to Hire
Experience: 3–5+ Years Preferred
Travel Requirement: Approximately 35%
Location
Primary locations include:
<ul>
<li>Holland, MI (Headquarters):</li>
<li>Saginaw, MI:</li>
<li>Greenville, SC:</li>
</ul>
Position Overview
Client is seeking an experienced, self-sufficient Field Service Engineer. This individual will provide hands-on technical service, troubleshooting, installation support, equipment upgrades, and aftermarket support for industrial automation equipment and systems at customer locations.
The ideal candidate will have a strong technical background in industrial automation, preferably with controls engineering experience, along with working knowledge of electrical systems, mechanical systems, and industrial networking.
This is a highly customer-facing role requiring technical versatility, strong problem-solving skills, and the ability to independently diagnose and resolve complex equipment issues with minimal supervision.
Travel will account for approximately 35% of the position, typically involving short customer engagements lasting one or several days. Between field assignments, the engineer will support internal technical and engineering activities, including controls design and collaboration with mechanical engineering teams.
Key Responsibilities
Field Service &amp; Customer Support
<ul>
<li>Travel to customer facilities to provide hands-on technical service and support for industrial automation equipment and systems.</li>
<li>Support equipment installations, upgrades, warranty-related service, production runs, and modifications to existing automation systems.</li>
<li>Independently troubleshoot, diagnose, and resolve electrical, mechanical, controls, and industrial networking issues.</li>
<li>Perform equipment diagnostics, repairs, adjustments, and system modifications to minimize customer downtime.</li>
<li>Provide technical assistance during equipment startup, production support, and post-installation service activities.</li>
<li>Serve as a primary technical point of contact during customer service engagements, communicating issues, resolutions, and recommendations professionally.</li>
<li>Manage short-duration field service assignments, typically lasting one or several days, with minimal supervision.</li>
<li>Ensure timely issue resolution while maintaining high standards of customer satisfaction and service quality.</li>
</ul>
Internal Technical &amp; Engineering Support
<ul>
<li>Support internal technical and engineering initiatives between field service assignments.</li>
<li>Assist with controls design, troubleshooting, and modifications as needed.</li>
<li>Collaborate with mechanical engineering teams on equipment-related issues, improvements, and modifications.</li>
<li>Provide technical input on electrical, mechanical, and automation system challenges.</li>
<li>Assist the Aftermarket Solutions team with additional engineering and service-related activities based on business needs.</li>
<li>Contribute to troubleshooting and continuous improvement efforts for existing automation equipment.</li>
</ul>
Required Qualifications
<ul>
<li>3–5+ years of relevant experience in field service, industrial automation, equipment maintenance, or a related engineering discipline.</li>
<li>Strong working knowledge of electrical and mechanical systems used in industrial automation equipment.</li>
<li>Experience troubleshooting and servicing automated manufacturing equipment or industrial machinery.</li>
<li>Familiarity with industrial networking and connected automation systems.</li>
<li>Demonstrated ability to independently diagnose and resolve complex technical issues in customer environments.</li>
<li>Strong mechanical aptitude and hands-on technical troubleshooting capabilities.</li>
<li>Excellent customer-facing communication, interpersonal, and problem-solving skills.</li>
<li>Ability to work autonomously with minimal supervision and manage field service assignments independently.</li>
<li>Willingness and ability to travel approximately 35% of the time, typically for short-duration customer engagements.</li>
<li>Ability to adapt to changing customer priorities and technical service requirements.</li>
</ul>
Preferred Qualifications
<ul>
<li>Background in Controls Engineering or industrial automation systems.</li>
<li>Experience troubleshooting PLC-based control systems.</li>
<li>Familiarity with controls design, electrical system integration, and automation troubleshooting.</li>
<li>Experience supporting custom automation equipment, manufacturing systems, or industrial machinery.</li>
<li>Experience with equipment installations, upgrades, warranty service, and aftermarket support.</li>
<li>Experience collaborating with mechanical engineering teams on equipment modifications and improvements.</li>
<li>Familiarity with industrial communication protocols and networking troubleshooting.</li>
<li>Previous experience in a systems integration, custom automation, or aftermarket equipment service environment.</li>
</ul>

Field Services Engineer - Controls Engineering or industrial automation

Field Services Engineer - Controls Engineering or industrial automation

This job is no longer available

Talents

Recruiters

About