Field Services Engineer-CSM-REF63402Z

Job Responsibilities

● To ensure a good Veolia Water Tech reputation at the customer level.

● To ensure that all assigned accounts are serviced at the prescribed frequency. Services work includes conducting water analysis, ensuring chemical injection systems are in good condition, providing troubleshooting support and other field-related services assigned to the field representative.

● To maintain a high standard of service and customer satisfaction so that no customer complaints originate because of poor quality service.

● Interface primarily with assigned key customers for all matters concerning Veolia products and services and total support. Ensuring that both customer and Veolia objectives are met.

● Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification.

● To support the commercial team in sales activities

● To develop product application knowledge and system knowledge. To ensure that preventive troubleshooting is adequately performed in all accounts and that only technically correct recommendations are made to clients.

● To acquire necessary communication and organizational skills. To maintain effective communication with the Area or Account Manager so that they are continually aware of all personal, business and training requirements.

● To maintain all chemical inventories up to date so that product outage does not occur at customer sites.

Qualifications / Requirements

● Bachelor’s degree from an accredited university or college in chemical engineering or applied chemistry. Any water treatment or water chemistry working experience will be an added advantage.

● At least 3 - 5 years of working experience in the water treatment industry, especially at a petrochemical plant or oil & gas-related industry

● Has experience in cooling, boiler, RO membrane and wastewater treatment monitoring and chemical application

● Strong English and Bahasa Malaysia written and communication skills

● Possess own transport (car) and a valid driver’s license and acceptable motor vehicle record.

● To be based in Bintulu