Field Services Engineer – Midwest

Field Services Engineer – Midwest

JOB DESCRIPTION — Field Service Engineer (Midwest/Central Region)

Location: Field-based / Home-based — Midwest & Central US territory (TX, OK, AR, LA, MS, KS, MO, NE, IA, IL, IN, OH, WI, MN)

Travel: Approximately 70% regional travel

Pay Type: Salary

Our client, a leading manufacturer of nuclear measurement and radiation detection equipment, is seeking a highly motivated Field Service Engineer who, with limited supervision, executes customer support activities involving the installation, modification, and repair of complex nuclear measurement equipment and systems.

Essential Responsibilities

• Install, configure, test, and commission complex nuclear measurement equipment and systems at customer sites, including proprietary hardware and software.

• Follow established installation and testing procedures to verify proper system functionality and performance.

• Provide customers with an overview of installed equipment, software, and basic system operating procedures.

• Diagnose and troubleshoot equipment failures by analyzing hardware, software, and system-level issues.

• Identify the root cause of technical problems and implement appropriate corrective actions to restore system functionality.

• Collaborate closely with Technical Support and Engineering teams to investigate, isolate, and resolve complex system faults.

• Prepare detailed field service reports, logs, and other documentation to accurately record completed work and communicate issues requiring additional attention.

• Maintain a professional and customer-focused presence during all field assignments and interactions.

• Build positive customer relationships by providing knowledgeable, responsive, and courteous service.

Additional Responsibilities

• Perform equipment troubleshooting, testing, and repairs at the company facility as required.

• Provide technical assistance and troubleshooting support to customers and internal teams by phone and email.

• Support other service and technical activities as needed.

Essential Qualifications

• Strong technical aptitude with a preferred background in Electronics, Mechanical Engineering, Science, Physics, or a related technical discipline .

• Excellent verbal communication skills with the ability to explain technical information clearly.

• Strong organizational, documentation, typing/keyboarding, and written reporting abilities.

• Self-motivated and disciplined, with an entrepreneurial mindset and the ability to work effectively both independently and as part of a team.

• Strong logical and analytical problem-solving skills, particularly when addressing complex technical issues.

• Ability to understand and consistently follow all applicable company and job-site safety procedures.

• Ability to safely lift and handle equipment weighing 50+ pounds .

• Willingness to travel approximately 70% within the assigned region .

• Valid driver's license required.

Preferred Technical Skills & Knowledge

• Experience with radiation detection instrumentation, including High Purity Germanium (HPGe) detectors, Sodium Iodide (NaI) detectors, and Alpha/Beta Counting Systems .

• Familiarity with nuclear measurement software used for gamma spectroscopy, in-vivo counting, and alpha/beta counting .

• Experience with database and reporting platforms such as SQL Server, Crystal Reports, and/or Microsoft Access .

• Knowledge of nuclear physics, radiation principles, and radiation detection technologies .

• Understanding of gamma spectroscopy, alpha/beta counting, and radiation measurement principles .

• Ability to troubleshoot sophisticated systems and diagnose issues at the modular and/or individual component level through resolution.

Experience & Education

• Required: 1–3 years of experience in a technical service, field service, technical support, or customer service role.

• Demonstrated technical knowledge and customer relationship skills, with the ability to support a variety of systems and applications.

• Preferred: Associate or Bachelor's degree in Electronics, Nuclear Engineering, or a related technical field .

• Relevant technical education combined with 4+ years of related technical experience may be considered in place of a degree.

• Previous experience with the Naval Nuclear Power Program is a plus.