FIELD SERVICES TECHNICIAN

Field Services Technician

Reports to: Field Services Manager
Full Time, Hourly

POSTED: 09/18/2026

CORE JOB FUNCTIONS

• Deliver prompt, courteous and efficient customer service in person, over the phone, via email or chat.

• Respond to in person, phone, and email requests from clients courteously.

• Accurately document support requests as they arrive within the ticketing system. Properly categorize the requests and confirm contact and issue details.

• Coordinate with third parties on repairs as needed.

• Warranty hardware repairs with vendors.

• ISP’s for communications issues.

• Update customer documentation.

• Escalate issues promptly.

• Other duties as you acquire necessary experience or are assigned by your supervisor.

  SKILLS

• Basically knowledge of pulling and installing network drops.

• Excellent customer service skills, in person and over the phone.

• Some familiarity or training with some or all of the following:

  • Current and recent Windows Desktop and Server operating systems.
  • Local and network printing.
  • Local area networks.
  • Some experience with MAC OS, smart phones, and tablet pc’s

• Ability to learn new applications, systems and requirements.

• MS Office suite experience, including Outlook and Visio.

  JOB REQUIREMENTS

• Excellent Customer Service, communications skills via phone, email and in person.

• Be on time and ready to work at the appointed time.

• Maintain and update documentation of issues, applications and systems as these occur.

• Maintain regular, timely contact with customers, ISP’s and vendors in support of customer issues.

• Become an immediate contributor to the team and our customers.

• Respect customer and colleague time.

• Make call backs to customers on schedule.

  o Track activities accurately within our systems.

  o Provide and ask for assistance as needed.

  o Respond promptly to alerts and follow procedures in support of customers.

  • Follow up on issues with third party vendors.
  • Perform other tasks as assigned.

• Ability to lift 50 lbs.

  SPECIFIC EXPERIENCE

• Network wiring a plus

• Performed technical support in a business environment for at least 6 months.

  • MS Office and operating systems usage and general troubleshooting and support.
  • Familiarity with networked equipment such as printers, switches, Wireless Access Points, firewalls, routers, etc.
  • Call center experience a plus.
  • Medical office support, EHR/EMR application experience a plus.

  APPLICATION PROCESS
  Email resume and interest letter to: [email protected]