Field Services Technician

Position Summary: The Field Services Technician is responsible for providing hardware and software support, including troubleshooting, installation, configuration, and maintenance of active directory, deploying, and maintaining desktops, laptops, printers, and other technology devices used in the day-to-day operations of the business. This team member interacts directly with other IT department employees and end users and will be required to provide customer-oriented technical support. In addition to supporting local end users, they will work with users in other office locations as well as various internal & external groups to support the IT infrastructure and strategies through remote support and/or onsite visits. This position requires travel to remote offices for support or for the conversion of new or acquired offices to Higginbotham infrastructure and software and may also include off-hour scheduling, including some weekend work.

Supervisory Responsibilities:  None

Essential Tasks:

• Provide support to end-users, answering questions and solving technical issues via remote or onsite assistance
• Ability to install, configure, update and repair computer hardware and software
• Ability to move computer equipment and telephones
• Ability to train users in essential tasks
• Ability to travel to remote offices including overnight or longer stays

Core Competencies:

• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual.
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

Experience and Education:

• High school diploma or equivalent
• Undergraduate degree or technical degree preferred in computer related field (Relative work experience may be considered in lieu of formal education)
• 3 – 4 years IT or computer related work experience preferred
• Experience troubleshooting, diagnosing and resolving technical issues

Licensing and Credentials:

• A+ Certification preferred
• Microsoft Certified Professional preferred

Systems:

• Experience with Windows 11 workstations and Microsoft Office applications
• Experience deploying and end-user support of (VoIP) and web conferencing systems
• Experience with Active Directory and Microsoft Azure is a plus
• Ring Central experience is desired, or a cloud-based solution for Telcom
• SaaS frontend experience such as Microsoft MyApps or Okta
• Strong understanding of network printing environments (print servers, print queues, driver management)
• Experience working with Zero Trust on security principles, frameworks, or architecture.
• Knowledge of enterprise networking, including Cisco Meraki, TCP/IP, VLANs, routing protocols, LAN/WAN optimization, and cloud-managed network infrastructure

Physical Requirements:

• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching, and stretching in all directions

Benefits & Compensation:

• Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
• Employee Wellness Program
• Company paid holidays, plus PTO

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham.  Please do not contact or send unsolicited potential placements to our team members.

*Applications will be accepted until the position is filled