Field Support Agent

Department: Ground Operations
Report to: GOPH
Location: Verona Villafranca
Contract: fixed-term

Main Functions:

• Remotely coordination of Air Dolomiti flights irregularities: cancellations, delays, diversions.
• Support to the airports of the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual).
• Monitoring of extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights.

Requirements:

• High school diploma or higher
• Fluent English (both written and spoken)
• Social skills (teamwork, effective communication)
• Analytic approach and problem solving
• Good IT knowledge (MS Office)
• Be motivated, open-minded, target oriented
• Availability to work shifts
• Willingness to travel frequently for short periods
• Airport customer service and/or ramp dispatcher experience would be considered a plus