Field Support & Installation Engineer

Job Title: Field Support & Installation Engineer

Location: Site and Office Based

Job Type: Full-time

Salary: £28,500 - £30,000 DOE

About Us

Established in 2001, we provide clients across the country with IT, voice, connectivity, mobile, print management and security solutions and services. With over 25 years of experience, we continue to grow strategically and are excited to welcome a new team member into our dynamic and collaborative environment.

Job Summary

We are looking for a motivated and technically minded Field Support & Installation Engineer to join our growing team.

This is a varied role that combines on-site installations, infrastructure projects, and remote technical support. You'll work closely with our Head of Site Operations to deliver projects for customers while also supporting our helpdesk team by handling technical support tickets and assisting customers with day-to-day IT issues.

This role would suit someone who enjoys variety, takes pride in delivering excellent customer service, and is comfortable working both on customer sites and behind the scenes troubleshooting technical issues.

Key Responsibilities

Customer Site Work

• Install and configure printers, photocopiers, PCs, laptops, monitors, and peripheral devices.
• Install, terminate, and test structured network cabling.
• Deploy and configure routers, switches, wireless access points, and internet connectivity solutions.
• Install and configure CCTV and security systems.
• Carry out equipment replacements, office moves, and technology refresh projects.
• Deliver, commission, and test new equipment.
• Work alongside the Head of Site Operations to plan and complete customer projects.
• Ensure all installations are completed professionally and to company standards.
• Create documentation and knowledge bases.

Technical Support

• Handle customer support tickets via phone, email, and remote support tools.
• Diagnose and resolve hardware, software, networking, and Microsoft 365 issues.
• Escalate complex issues where necessary.
• Maintain accurate ticket updates and technical documentation.
• Provide excellent customer service and regular communication throughout the support process.
• Assist with onboarding new customers and users.
• Support internal projects and continuous improvement initiatives.

What We're Looking For

Essential Skills and Experience

• Full UK driving licence.
• Experience in an IT support, installation, telecommunications, or technical services environment.
• Strong customer service and communication skills.
• Experience troubleshooting Windows PCs and general IT infrastructure.
• Good understanding of networking fundamentals.
• Ability to work independently and manage priorities effectively.
• Excellent problem-solving skills and attention to detail.
• The ability and willingness to work flexibly to meet customer requirements, including travelling to customer sites to commence work at agreed start times, with occasional early starts and late finishes when required.

Desirable Skills and Experience

• Experience within a Managed Service Provider (MSP).
• Experience installing network cabling.
• Experience configuring routers, switches, firewalls, and Wi-Fi systems.
• Experience installing and supporting CCTV systems.
• Knowledge of Microsoft 365 and Azure environments.
• Experience with managed print solutions and Xerox devices.
• Experience using PSA or ticketing systems.
• ECS, CSCS, or similar site-related certifications.

About You

We're looking for someone who enjoys solving problems, working with technology, and helping customers. You're equally comfortable installing equipment on-site, running network cabling, configuring a router, troubleshooting a Microsoft 365 issue, or resolving a support ticket.

Most importantly, you're reliable, professional, customer-focused, and take pride in delivering high-quality work.

Benefits

• Company vehicle for business use.
• Ongoing technical training and professional development.
• Exposure to a wide range of technologies and customer environments.
• Opportunities for career progression.
• Pension scheme.
• Company events and team activities.
• Supportive and collaborative working environment.
• Access to the latest technology and tools.
• 20 days of annual leave plus Bank Holidays, plus an additional day off for your birthday.
• 1 paid day to volunteer for a registered charity of your choice.
• On-site parking.

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Regular hours are Monday to Friday 9-5:30 with a 30-minute lunch break, however flexibilty will be required for site work.

Language Requirement: English (required)

Please note that we are not accepting applications or enquiries from recruitment agencies regarding this role.

Job Types: Full-time, Permanent

Pay: £28,500.00-£30,000.00 per year

Benefits:

• Company car
• Company events
• Free parking
• On-site parking
• Paid volunteer time

Work Location: In person