Field Support Engineer (Boston, MA)

The Field Service Engineer is involved in all areas of microbiology equipment technology. This position is responsible for new equipment inspections and installations, administering preventative maintenance (PM), calibrating and performing electrical safety tests (EST) on automated microbiology equipment, monitoring work order requests, troubleshooting, completing repairs, and documenting all service activities.

PROCESS & KEY ACCOUNTABILITIES

• Perform tasks associated with the installation, maintenance, repair, troubleshooting, and assembly of automated microbiology equipment involving basic knowledge and abilities associated with electronics, robotics, and mechanical processes.
• Achieves performance measures associated with the maintenance of equipment, productivity, customer satisfaction, and other performance standards.
• Complete all necessary documentation of activities involving the servicing of equipment in accordance with the manufacturer's requirements.
• Serves as a resource for the proper operation and maintenance of equipment.
• Instructs instrument operators in proper equipment use.
• Adheres to the highest level of customer service while managing customer requests with diplomacy.

BASIC COMPETENCES

• Reliable and able to work independently with limited supervision
• Excellent customer service skills
• Outstanding communication abilities
• Computer literacy
• Ability to read instrument schematics

JOB LEVEL SKILLS

• Associate’s degree in Industrial, Electrical, or Mechanical Engineering, or minimum 2–3 years of equivalent formal related training
• Comfortable working in clinical environments with infectious agents and biohazards
• Willingness and ability to work outside normal working hours, including weekends and holidays
• Ability and willingness to travel extensively (approximately 75%) with minimal notice

PHYSICAL REQUIREMENTS

• Must be able to sit for long periods (e.g., on airplanes or in vehicles)
• Must have manual dexterity to operate job-related equipment and tools
• Must be able to occasionally lift and/or move up to 75 lbs
• Must be able to occasionally crouch, kneel, and/or duck into tight spaces
• Must be able to stand for long periods
• Extended kneeling and crouching may be required

WORK ENVIRONMENT

• Frequent travel to off-site job locations
• Work is often performed in clinical or laboratory settings
• Exposure to infectious agents and biohazards
• Unpredictable scheduling, including work on weekends and holidays