Field Support Engineer

Key Responsibilities:

• Provide first-level technical support to users via phone, email, remote access, and in person.
• Diagnose and resolve hardware, software, printer, and network-related issues.
• Install, configure, and maintain desktops, laptops, operating systems, and business applications.
• Manage user accounts, passwords, and permissions in Active Directory and Microsoft 365.
• Log, track, and resolve support tickets within agreed service levels (SLAs).
• Maintain accurate documentation of IT assets, support requests, and resolutions.
• Support employee onboarding and offboarding by setting up and
  deactivating user accounts and equipment.

Requirements:

• Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in an IT Help Desk, Desktop Support, or Technical Support role.
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
• Experience with ticketing systems and remote support tools.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.

Pay: From E£9,000.00 per month

Work Location: In person