Field Support Engineer

Job Description -

Position: Field Support Engineer

Location: Bangalore, India

Work Mode: On-site

Interested candidates can share CV at [email protected]

Company Information

US Client is on the forefront of technology innovation, delivering breakthroughs

and trusted insights in electronic design, simulation, prototyping, test,

manufacturing, and optimization. Our ~15,000 employees create world-class

solutions in communications, 5G, automotive, energy, quantum, aerospace,

defense, and semiconductor markets for customers in over 100 countries.

Learn more about what we do.

Primary Function:

Provides highly visible customer support through the performance of on-site

installations. Oversees any necessary diagnoses, troubleshooting, service,

and repair of complex equipment and systems. Checks out and approves

operational quality of system equipment. Instructs customers in the operation

and maintenance of the system. Interprets customers needs and clarifies if

the responsibility for problem resolution falls to sales personnel, customer

support reps, or engineers. Responsibilities may include any aspect of field

support, and is not limited to system hardware and software, PCs, and IP

telephony/networking/ wireless networking.

Primary Responsibilities:

• Travels to local customer locations to Field troubleshooting and resolve

Keysight NAS equipment problems

• Installs & supports Company's NAS standard products for customers, on-site.
• Provides basic repairs and FRU (field replicable unit) replacement on Ixia

chassis (hard drives, floppy drive, Mother board, power supply, fans etc.)

• Assists customers with reported product failure, taking actions to resolve

issues

• Assists customers with hardware and software upgrades and software

licensing

• Provides service according to maintenance contract.
• Transports equipment to and from customer sites, Ixia office, shipping

companies (such as FedEx)

• Achieving customer satisfaction objectives
• Processes RMAs
• Troubleshoot hardware issues.
• Help customers with Keysight Technologies equipment configuration.
• Assist customers with product installation.
• Assist customers with software licensing.
• Achieving customer satisfaction and support metric goals

Job Requirement:

• Bachelor’s degree in Computer Science, Electronics and Communication

Engineering, Information Technology, or a related field.

• Knowledge or experience working as an Application Engineer, Technical

Support Engineer, or Test Engineer.

• Understanding of Networking fundamentals, including TCP/IP, Wireless

Technologies, and basic familiarity with test instruments.

• Strong analytical, troubleshooting, and problem-solving skills.
• Experience working with Windows and Linux environments, including basic

configuration, command-line interface (CLI) usage, and debugging of

network-related issues.

• Strong customer service skills in a technical support position and ability to

align with Global customers

• Familiarity with Keysight Technical Applications Support (K-TAS) processes,

policies, case management practices, including Salesforce/Service Console

CRM is highly desirable. Candidates with this skill set will have a significant

advantage in this position.

• Windows MCSE qualified with CCNA