Field Support Engineer

Job Descriptions Master Trainer amp; Field Support Trainer (FST) Rajasthan (Jaipur / JVVNL circles)

About The Programme ExcelR Edtech is delivering a large-scale, on-ground training and adoption programme for a Rajasthan

based Power Distribution company, covering 6,000 employees across all 12 distribution circles of

Rajasthan the majority of them linemen. Training is bilingual (Hindi / Marwari and English), hands-on,

and delivered in the field in three sequential blocks. We are hiring two field-facing roles below. Both are

fixed-term, Rajasthan-based, and involve travel within assigned circles.

• Master Trainer (Lead Trainer / Training Coordinator)

Role Master Trainer classroom amp; field delivery lead

Positions 10 (8 active + 2 standby buffer)

Location Assigned JVVNL circle(s), Rajasthan; mobile across locations within the circle

Reports to Project Manager / PMU (Jaipur)

Engagement Fixed-term contract(6-8 Months).

Role purpose Own the delivery of role-based App training on the ground turning attendance into genuine, verified

platform adoption. Master Trainers are the certified, credible face of the programme in the circle: they

run the sessions, drive the 90% adoption outcome, spot and enable local Champions, and mentor the

Field Support Trainers.

Key Responsibilities Get certified first. Attend and clear the platform providers Train-the-Trainer (ToT) and achieve

full platform mastery before delivery begins.

Deliver the training. Run bilingual, role-specific sessions for the six roles (Lineman, Feeder In-

charge, JEN, AEN, XEN, SE) informal, chaupal-style, hands-on, with batches of 1215 at 34

sessions/week.

Teach on real data. Have trainees practise on their own feeder data and devices, indexing real

DTs and consumers rather than sitting through slides.

Drive the outcome. Administer assessments (80% score + verified platform entries) and

feedback; work toward the 90% successfully trained target, not just attendance.

Build the peer layer. Identify, crown and coach local Champions (Kshetra Pratinidhi); enable peer

co-delivery and run the gamified engagement (leaderboards, WhatsApp groups).

Leave no one behind. Run private, hands-on remediation and oral/practical re-assessment for

those who struggle.

Mentor amp; report. Guide the Field Support Trainers in the circle; maintain delivery quality; report

progress and issues to the PMU.

ExcelR Edtech JVVNL Digital Twin Job Descriptions Recruitment Required qualifications amp; experience: Education: B.Tech / B.E. in Electrical or Electronics Engineering.

Experience: 5+ years, ideally in training delivery and/or power-distribution / DISCOM operations.

Essential Skills Bilingual delivery fluent Hindi / Marwari and working English; a confident, engaging facilitator

with adult-learning instincts.

Field credibility able to command respect from linemen and officers alike; comfortable on-site,

not just in a classroom.

Digitally fluent comfortable with smartphone apps and demoing software live.

Mobile willing to travel and stay within the assigned circle for the block duration.

Preferred Prior JVVNL / Rajasthan DISCOM exposure; experience with GIS / asset-indexing or utility

software; a track record of training frontline field staff.

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