Field Support Engineer

Field Support Engineer – Full Time

Location: Cork (primarily onsite – office & customer sites)
Division: Technical Services

About the Role

Are you a hands-on technical problem solver with strong hardware and break/fix experience? Do you enjoy diagnosing faults, repairing devices, and supporting service delivery teams in a fast-paced technical environment?

A well-established ICT services provider is seeking a Technical Support Engineer to join its Imaging and Print Technical Services team in Cork. This is a practical, field role centred on hardware diagnostics, repair, and imaging/print support, with occasional onsite customer visits.

Role Overview

The purpose of this role is to provide technical support services to support and supplement the work of the services delivery technical teams and their coordinators. Working closely with the Imaging and Print Management team in providing services to support their respective areas.

Responsibilities

• Perform diagnostics, troubleshooting, and break/fix repairs on IT hardware including laptops, PCs, printers, and servers
• Maintain accurate control of workshop stock, tools, and equipment, ensuring full accountability
• Prepare, configure, and coordinate parts and equipment for field service operations
• Deploy standard images and builds to laptops and desktops
• Carry out warranty repairs on vendor hardware in line with agreed procedures
• Stage, configure, and prepare equipment for project deployments prior to installation
• Support overflow break/fix workload to ensure service levels are maintained
• Act as the first point of contact for all workshop service requests and incoming calls
• Provide technical support and assistance to field engineers as required
• Ensure all documentation and system updates are completed accurately and in real time
• Maintain full and accurate updates on the call management system, including status, progress, and resolution details
• Ensure customers receive timely, clear, and professional communication throughout the service process
• Deliver a consistently high standard of customer service in all interactions
• Represent the organisation professionally in line with brand and service standards
• Work collaboratively with colleagues to achieve shared team objectives and service targets
• Complete routine maintenance tasks including proactive health checks and firmware updates
• Deliver assigned project tasks within agreed scope, timelines, and quality standards
• Work effectively across teams and departments to support operational requirements
• Demonstrate commercial awareness in all activities, ensuring business impact is considered in decision-making
• Ensure compliance with data protection and confidentiality requirements when handling sensitive information
• Adhere strictly to all information security policies and procedures
• Follow all health and safety guidelines to ensure a safe working environment
• Undertake additional duties as reasonably required to support operational needs

Knowledge & Experience

Required

• Full Category B (Manual) Irish/EU driver’s licence
• Minimum 1 year Hardware / Break-Fix experience ( Previous experience in Laptop/PC repairs)
• Minimum 1 year in a customer-facing technical support role
• Strong troubleshooting skills and attention to detail
• Excellent written and verbal English communication skills

Desirable

• HP Print & Personal Computing certifications (or willingness to achieve)
• Experience with Managed Print / Print Fleet software
• Third-level qualification in a computer-related discipline or equivalent experience

What’s in It for You

• Company van
• Competitive salary and company pension scheme
• Free financial advice service
• Life assurance and comprehensive wellness programme
• Sponsored training and ongoing professional development
• Regular team-building events and company initiatives
• Flexible lifestyle days and 3 paid volunteer days per year

Job Types: Full-time, Permanent

Pay: Up to €35,000.00 per year

Benefits:

• Company pension
• On-site parking

Application question(s):

• The salary for this role is max €35,000 per year, based on the experience on the field level, as it is classified as a Level 1 position. We are not considering experience beyond the required minimum for this role, also Full clean Irish Driving License is mandatory. Are you happy to proceed with this salary? This is not negotiable.

Experience:

• Computer hardware: 1 year (preferred)

Licence/Certification:

• Full clean Irish Driving License (required)

Work authorisation:

• Ireland (required)

Location:

• Cork, County Cork (required)

Work Location: In person