Field Support Engineer

Role : Fiber Network Operations Support Engineer (L1)

Location: Richardson, TX 75082 (Hybrid)

Job Details:

Minimum years of experience required: 0-2 years

Must Have Skills : Ethernet, Layer 1 and Layer 2 technologies, Fiber Design

Basic Qualifications:

• Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions

• Exposure to computer operating skills

• Attention to detail and problem solving abilities.

• Candidate must be willing to provide project support to the client during business hours (7:00 AM – 8:00 PM CST, Monday through Saturday). The role requires working an 8-hour shift per day within the specified business hours, totaling 40 hours per week across 5 working days. Sunday will be a fixed weekly off, and the second weekly off can be any day between Monday and Saturday.

• “This position is based in Richardson, TX. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.”

Preferred Qualifications:

• Basic understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, NAT, and common ports/protocols.

• Familiarity with switching and routing fundamentals.

• Troubleshooting experience with wired and wireless connectivity.

• Basic knowledge of firewall concepts and VPN fundamentals.

Responsibilities include but not limited to:

• Provide centralized L1 operational support for Quantum Fiber service delivery by assisting field technicians and internal teams via multiple contact channels, ensuring timely progression of customer service orders.

• Support service restoration and provisioning activities by performing or guiding tasks such as ONT changes, activations, and service provisioning, and validating completion criteria to restore customer services.

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