Field Support Engineer

Job highlights

• Bachelor s degree in Electrical / Computer/Software Engineering . .,. and / or equivalent years of relevant work experience
• . Related industry experience from other fields may be considered
• . Must have good knowledge of SQL databases viz
• Related experience may be considered
• . Good troubleshooting skills

Customer Support Engineers provide ongoing support to complex Operations Technology (OT) systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base. Your Impact

What You Will Do

• AMC activities at Customer site .

• Troubleshoot, resolve, or escalate, and document customer incidents in a timely , efficient and professional manner according to contract maintenance and warrant.

• Document all customer interaction.

• Actively contributing ideas for better customer service and continuously improve the quality of service provided.

• Showing a passion for continued learning, staying up to date with new technology and trends.

• Work with other technical teams for the inputs and their support in day-to-day activities

What You Will Need

• Bachelor s degree in Electrical/Computer/Software Engineering , and/or equivalent years of relevant work experience .

• Power Utility experience preferred. Related industry experience from other fields may be considered.

• Exposure to SCADA/control systems - Having knowledge on Monarch SCADA system is an added advantage.

• Must have good knowledge on Communication and SCADA protocols like IEC101, IEC104, MODBUS and DNP . Related experience may be considered.

• Must have good knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle. Related experience may be considered.

• Must be well familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge) . Related experience may be considered.

• Excellent Customer Management Skills.

• Excellent communication and writing skills, and the ability to facilitate your own meetings as necessary.

• Good troubleshooting skills.

• Knowledge of computer programming. An introduction to C programming at minimum.

• Ability to work on several projects in parallel in a fast-paced environment.

• Strong initiative to find creative solutions to problems.

• Confident enough to contribute ideas and solutions, but humble and self-assured enough to honour and support the ideas of others.